What is ``Custom Order``?

  • Custom-order items are not available for immediate shipment. We do not stock items on custom orders; items will be sourced and processed after order placement.

Is there a Quantity Requirements for the Custom Order?
Yes, please reference below:

  • Machine Weft: 2 Bundles per item
  • Large Frontal Closure: 1 Piece per item
  • Clip-In: 2 Sets per item
  • I Tip: 3 Sets per item
  • Tape-In: 2 Sets per item

How long does Custom Order take to be fulfilled?
Custom-order items are not available for immediate shipment. Items will be available within 6 to 12 weeks from your order confirmation date.

Please order an in-stock item if you do not wish to wait!

Can I Cancel, Return or Exchange a Custom Order Item?
No, once status says “Custom-Order In Progress” it cannot be canceled or refunded.

To know the status of your order, please log in to your account and view Order History.

Make sure to review full product detail including the FAQ if available. This is to make sure the item you are ordering is the right item for you!

Can I Return a Custom Order?
NO, the custom-order items is also non-exchangeable once you receive it unless the wrong item is received. 

This honestly never happens! We properly review all orders and the last thing we do is mess up your order after such a LONG WAIT☹

Make sure to review full product detail including the FAQ if available prior to ordering. This is to make sure the item you are ordering is the right item for you!

What does the term N/A (Non-Applicable) really mean?
If an item is listed as N/A it means that WE CANNOT fulfill that request and it is not an option.
How Accurate is the Texture Options?
The texture is just like our stock items! We encourage customers to review the product before purchase and also to order samples if necessary.

Our avid and Loyal Customers trust us when it comes to consistency, we go above and beyond to please our customers!

Can I Custom Order a Different Color or Length from what you offer?
Unfortunately, we do not offer that option☹ Before adding item as a custom order option, we have tested the products and made sure you will be pleased!
Can I email you a Sample Picture of what I want?
Due to the fact that computer monitor color settings and coil pattern differs, we strongly recommend referencing the pictures on our website. However, you may email us a sample picture for more reference. To do this please email orders@onychair.com with subject line “Custom Order Request”
Why can’t I just Custom Order Small Closures?
Closures require less amount of hair to produce, and because Small Closure requires really small amount of hair to produce, we cannot fulfill that request.
Can I use my discount code for a custom order?
No. All Discounts and Coupons including Reward and subscription codes are applicable to stock items ONLY.