We add insurance to all items! This ensures if your package is lost, damaged, or stolen a claim can be filed.
If your item is lost or damaged, CONTACT US IMMEDIATELY and we will file the insurance claim for you. We will help you investigate the problem and contact you if any further documents are required.
1) Replacements will ONLY be shipped pending a thorough investigation. This process can vary between fourteen (14) days or up to two (2) months depending on the shipping method of the original order. You will need to place another order. if you cannot wait that long. We will reship you the original transaction once we receive the reimbursement from the insurance company or receive the missing shipment back. We do not issue a refund as stated in our Return and Exchange policy.
2) Claims for Damages can be submitted at any time. All claims must be submitted within 180 days after the shipment date. Claims for lost packages for the following merchants can be submitted as follows:
- UPS - 1 day after the shipment date, once the package has been confirmed as delivered.
- USPS - 30 days after the shipment date.
- DHL - within 30 days after the shipment date.
3) We strongly advise you to keep Damaged items in the exact condition you received it. Damaged items should be held in the event they are requested during claims processing. FAILURE TO RETAIN DAMAGED PROPERTY COULD AFFECT FINAL SETTLEMENT OF THE CLAIM.
4) Warning: Any fraudulent claims will make the recipient liable for prosecution for mail fraud under the Federal Criminal Code.