Ordering, Shipping and Returns Questions and Answers
ORDERS,SHIPPING AND RETURNS FAQ
Most frequent questions and answers
Yes, we do! Please note that we only accept Western Union or Bank Transfer for all international orders. Please view our International shipping Policy.
Yes, we do ship once an order is confirmed. All orders are processed next business day upon confirmation of cleared payment. Orders are then shipped according to your shipping preference. We will contact you and give you the estimated ship date if your order is out of stock. CLICK HERE to view our detail Shipping policy.
Hours Of OperationMonday – Friday (Excluding Holidays) 10:00 am to 5:00 pm EST Make sure to check out our online ordering FAQ and order processing detail page.
- Browser Compatibility: Our site is compatible with all browsers except Internet Explorer. Google Chrome is the most compatible browser.
- Address Verification: our credit card processing system uses an address verification system which verifies your address you have with your credit card company. Ensure you are inputting correct information on the correct field! Only the 5 digit zip code. This happens sometimes, too, especially if you’ve moved and your information changed. Here are some areas to look for all of which you can update via billing session on your order.
- Different Shipping Address: If your shipping address is different from your billing address. Do NOT click “update your address” and change it to your shipping address, this will decline your card. Rather, add a new Shipping Address. Please note that orders going to a different address other than billing will be delayed and will require you to verify your credit card. Please click Shipping Policy for more details.
- Your card reached its limit: All cards have limits. Here’s how certain kinds can cause a decline.
- International Billing address: Our System will only allow Canadian Credit Card and will decline ALL other International cards. Please visit International shipping for details regarding International orders.
All orders are processed online. We do not have an open retail store, however, we do have our warehouse. You can order online and then pick up at our warehouse location.
611 Lofstrand Lane
Rockville, MD 20850
We handle most customer service questions and comments via e-mail. All questions are usually answered promptly. Please do take a moment to go through our informative Customer Service Center, you may find the answer to most of your question there. You are also welcome to call our phone number 201-589-ONYC(6692) between 10 am to 5 pm EST Monday to Friday (Excluding public holiday). Feel free to leave us a voicemail and we will return your call promptly!