This Privacy Policy explains how ONYC International, including ONYC® Hair, collects, uses, shares, protects, retains, and manages personal information when you visit the ONYC International Website, create an account, place an order, communicate with us, subscribe to our email or SMS/MMS mobile messaging programs, submit reviews or content, or otherwise interact with ONYC®. If you have questions about this policy, please contact us.

We Prioritize Your Security

Your security is our priority. We use administrative, technical, and physical safeguards designed to help protect personal data during collection, transmission, and storage, including SSL/TLS encryption where appropriate. We do not sell your personal information for money. We may share personal information with vetted service providers that support our website, ecommerce operations, payments, shipping, analytics, marketing, SMS/MMS messaging, fraud prevention, customer support, and other business functions, subject to appropriate confidentiality or service-provider obligations. We may disclose information if required by law, to enforce policies, or to protect rights, safety, security, and property. We may share non-personal, de-identified, or aggregate data for analytics, reporting, advertising, or business improvement purposes.

Personal Information We Collect

We collect information you provide when creating an account, placing an order, submitting reviews or content, joining our email or SMS/MMS programs, participating in promotions, communicating with ONYC®, or contacting Support. This may include:

• Unique username
• Name and contact information, including email address and phone number
• Billing and shipping address
• Birthdate, where optional and voluntarily provided for account, reward, birthday, or promotional purposes
• Order information, including products purchased, order history, return/exchange records, customer service records, and delivery details
• Payment-related information, such as payment method, payment status, and credit card company. We do not store full card details; payment information is processed through payment processors, and additional verification may be requested only for fraud prevention, order validation, or shipping-address verification when necessary.
• Communications with ONYC®, including emails, forms, support tickets, phone inquiries, chat messages, SMS/MMS messages, reviews, comments, photos, videos, and other content you choose to submit

We may also collect limited information from service providers, payment processors, fraud-prevention tools, shipping carriers, marketing platforms, advertising platforms, analytics tools, social platforms, and customer support tools where necessary to operate our business, fulfill orders, prevent fraud, provide support, and improve our services.

Information Collected Automatically

When you visit, browse, or interact with the ONYC International Website, we and our service providers may automatically collect certain information about your device, browser, and site activity. This may include your IP address, browser type, device type, operating system, time zone, referring URLs, pages viewed, product pages viewed, search terms, cart activity, links clicked, language preferences, approximate location based on IP address, session activity, cookie identifiers, advertising identifiers, and other usage data.

We use this information to load and operate the Website, maintain security, prevent fraud, understand how visitors use our Website, improve site performance, personalize content, measure marketing effectiveness, and deliver or measure advertising where permitted by law and your privacy choices.

Information Chosen to Share via Social Login

You may register or connect your account through social platforms such as Facebook, Google, Instagram, LinkedIn, Twitter/X, or other supported platforms. If you do, we collect information made available through that platform’s API in line with this policy and your social account settings. Depending on your permissions, we may access your name, profile photo, email, location, and other information you make public on the connected account.

Cookies and Similar Technologies

We use cookies, pixels, tags, web beacons, scripts, local storage, and similar technologies to recognize your browser or device, remember preferences, keep you logged in, support shopping-cart functionality, measure traffic and interactions, improve site performance, support analytics, prevent fraud, and support marketing or advertising.

The cookies and similar technologies used on our Website may include:

• Essential cookies: Required for the Website, checkout, account access, cart, security, and fraud prevention to function properly.
• Functional or preference cookies: Used to remember choices such as login status, display preferences, region, and site settings.
• Analytics or performance cookies: Used to understand site traffic, product interest, browsing patterns, and Website performance.
• Advertising or retargeting cookies: Used to measure campaigns, personalize ads, and help show ONYC® content or offers that may be relevant to you.
• Social media or content cookies: Used to support social sharing, embedded content, or social platform features.

You can remove, block, or reject cookies through your browser or device settings. If you disable certain cookies, some Website features may not function properly. Where available, you may also manage cookie preferences through our Website cookie banner, privacy settings link, or other consent management tools.

How We Use Your Information

We use your information to provide, operate, protect, and improve ONYC® products and services; process orders and payments; fulfill deliveries; manage accounts; personalize content and offers; communicate about orders, updates, policies, returns, exchanges, customer service matters, email marketing, and SMS/MMS mobile messaging where permitted; perform analytics; prevent fraud; enforce our Terms & Conditions; and comply with legal obligations.

These purposes may include:

• Creating, authenticating, and managing user accounts
• Processing payments, validating orders, arranging shipping, and providing order confirmations
• Providing customer support and responding to inquiries
• Managing returns, exchanges, product defect reviews, refunds, store credit, and order disputes
• Sending administrative messages, policy updates, account notices, and service communications
• Sending marketing emails, SMS/MMS messages, promotions, rewards, review requests, surveys, and product updates where permitted by law and your preferences
• Personalizing website content, product recommendations, offers, and advertising
• Measuring the effectiveness of marketing, advertising, and promotional campaigns
• Improving Website performance, customer experience, product selection, and business operations
• Detecting, preventing, and investigating fraud, unauthorized transactions, security incidents, policy violations, or illegal activity
• Complying with tax, accounting, legal, regulatory, carrier, messaging platform, and law-enforcement obligations

Marketing Communications: Email and SMS/MMS

Contacting You: We do not share your personal information with other companies for their own marketing without your consent. We may share data with service providers solely to provide services to ONYC International, including delivering purchased products, sending communications you requested, operating marketing campaigns on our behalf, managing customer support, or supporting our ecommerce operations.

Emailing You: We send transactional messages, such as order confirmations, account notices, shipping updates, and customer service communications. If you opt in or where otherwise permitted by law, we may also send promotional emails, surveys, rewards notices, review requests, and product updates. You can unsubscribe from promotional emails at any time by using the unsubscribe link in the email or by writing to prandmedia@onychair.com with the subject “unsubscribe.”

Text Messaging: If you opt in to ONYC® SMS/MMS mobile messaging, we may send recurring automated promotional, transactional, and informational messages in accordance with your consent, our SMS/MMS Mobile Message Marketing Program Terms & Conditions, this Privacy Policy, and applicable law. Consent to receive marketing text messages is not required as a condition of purchasing any product or service from ONYC International.

SMS/MMS Mobile Messaging Privacy

If you choose to opt in to ONYC® SMS/MMS mobile messaging, we may collect and use your mobile telephone number, SMS/MMS consent status, messaging preferences, opt-in source, opt-in date and time, message interaction data, delivery status, opt-out requests, and related communication records to operate and manage our mobile messaging program.

ONYC International may use third-party SMS/MMS service providers, including ActiveCampaign, to help operate, manage, send, receive, track, and administer our SMS/MMS mobile messaging program. These providers may assist with SMS/MMS consent collection, message delivery, opt-out management, delivery reporting, compliance tools, customer segmentation, and related messaging functions. If ONYC International changes, adds, or replaces its SMS/MMS service provider in the future, this Privacy Policy will continue to apply to SMS/MMS-related information collected through the ONYC® mobile messaging program.

We use SMS/MMS-related information to send marketing messages that you have expressly agreed to receive, including promotional offers, product announcements, new product launches, exclusive discounts, seasonal sales, rewards, and other promotional ONYC® Hair content. Consent to receive marketing text messages is not required as a condition of purchasing any product or service from ONYC International. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance.

We may share SMS/MMS-related information with trusted service providers that help us operate our mobile messaging program, including ActiveCampaign, messaging platforms, telecommunications providers, phone companies, mobile carriers, analytics providers, fraud-prevention vendors, customer support tools, and other vendors who assist with the delivery, management, security, compliance, and operation of mobile messages. These service providers are authorized to use such information only as necessary to provide services to ONYC International and not for their own independent marketing purposes.

No Sale or Third-Party Marketing Use of SMS Data: We do not sell, rent, loan, trade, lease, or otherwise transfer for profit any mobile telephone numbers, SMS/MMS opt-in data, SMS/MMS consent records, or customer information collected through our SMS/MMS mobile messaging program to third parties for their own marketing or promotional purposes. No mobile information will be shared with third parties or affiliates for their own marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with third parties for their own marketing or promotional purposes, except with service providers acting on our behalf as needed to operate, deliver, secure, and manage the ONYC® SMS/MMS mobile messaging program.

We may disclose SMS/MMS-related information when required to comply with applicable laws, regulations, legal processes, governmental requests, carrier requirements, or messaging platform rules. We may also disclose such information when necessary to avoid liability, enforce our policies, prevent fraud or abuse, or protect the rights, property, safety, security, or operations of ONYC International, our customers, our service providers, or others.

You may opt out of ONYC® SMS/MMS messages at any time by replying STOP, END, CANCEL, UNSUBSCRIBE, QUIT, REVOKE, or OPT OUT to any mobile message from us. We will also honor any other reasonable request that clearly communicates that you no longer wish to receive further text messages from ONYC International, as required by applicable law. After opting out, you may receive one final message confirming your opt-out request.

For help regarding ONYC® SMS/MMS messages, you may reply HELP to any mobile message from us or contact us through our Contact Us page.

You agree to provide accurate, complete, and current information when subscribing to our SMS/MMS mobile messaging program. You should not provide a mobile number that you do not own, control, or have authorization to use. If your mobile number changes, is transferred, or is no longer in your possession, you should opt out of ONYC® SMS/MMS messages or contact us so we can update our records.

We maintain reasonable administrative, technical, and physical safeguards designed to protect SMS/MMS-related information from unauthorized access, use, disclosure, alteration, or loss. We may retain SMS/MMS consent records, opt-out records, delivery records, and related mobile messaging records as needed for business operations, compliance, fraud prevention, dispute resolution, legal purposes, and to honor your messaging preferences.

How We Share Personal Information

We may share personal information with trusted service providers, vendors, and business partners that help us operate ONYC International and provide products and services to you. These may include website hosting providers, ecommerce platform providers, payment processors, fraud-prevention and identity-verification tools, shipping carriers, fulfillment providers, email marketing platforms, SMS/MMS messaging providers including ActiveCampaign, analytics providers, advertising platforms, customer support tools, review platforms, social login providers, professional advisors, and other vendors who perform services for ONYC International.

These service providers may access personal information only as needed to provide services to ONYC International, comply with legal requirements, protect security, prevent fraud, or support business operations. We do not authorize our service providers to use your personal information for their own independent marketing purposes unless you have separately given them consent or the use is otherwise permitted by law.

Targeted Advertising and Analytics

We may use analytics and advertising tools to understand how visitors use the Website, measure campaign performance, improve our content, and show ONYC® advertisements that may be relevant to you. These tools may use cookies, pixels, tags, device identifiers, browser data, purchase activity, browsing activity, cart activity, and other online identifiers.

Depending on the tools ONYC International uses at a given time, advertising or analytics providers may include platforms such as Google, Meta/Facebook, Instagram, Pinterest, Microsoft/Bing, TikTok, email marketing platforms, SMS/MMS platforms, retargeting networks, analytics tools, or similar providers. These providers may process information according to their own privacy policies and your settings with those platforms.

You may be able to manage targeted advertising through browser settings, cookie controls, our Website cookie/privacy settings where available, and advertising settings provided by platforms such as Google, Meta, Pinterest, Microsoft, TikTok, and other advertising networks. You may also be able to opt out of certain interest-based advertising through industry opt-out tools provided by the Digital Advertising Alliance or Network Advertising Initiative.

We do not sell personal information for money. However, some privacy laws may define certain advertising, retargeting, analytics, or cookie-based disclosures as a “sale,” “sharing,” or targeted advertising. Where such laws apply, you may have the right to opt out of those activities.

Legal Disclosures and Fraud Prevention

We may share information as needed to (1) comply with laws, regulations, subpoenas, court orders, governmental requests, carrier requirements, messaging platform rules, or legal process; (2) investigate, prevent, or act on violations of our Terms & Conditions, Privacy Policy, payment rules, shipping policies, or SMS/MMS program requirements; (3) protect ONYC®, users, customers, service providers, or others; (4) detect, prevent, investigate, or respond to fraud, unauthorized transactions, security issues, or illegal activity; or (5) exercise, establish, or defend legal claims.

We may use manual review, automated tools, payment processor tools, fraud-prevention tools, shipping-address verification, account review, and related safeguards to help detect and prevent fraud, unauthorized purchases, account abuse, payment misuse, chargebacks, return fraud, and other activity that may harm ONYC International, our customers, our service providers, or third parties.

Legal Bases for Processing

Where applicable data protection laws require a legal basis for processing personal information, we may process personal information based on one or more of the following legal bases:

• Consent: Where you have given us permission, such as for certain marketing emails, SMS/MMS messages, cookies, or optional communications.
• Contract performance: Where processing is necessary to process your order, provide products or services, manage your account, fulfill deliveries, or provide customer support.
• Legal obligations: Where processing is necessary to comply with tax, accounting, legal, regulatory, carrier, messaging platform, or law-enforcement requirements.
• Legitimate business interests: Where processing is reasonably necessary for business operations, fraud prevention, security, analytics, marketing, customer service, product improvement, or enforcement of our policies, provided those interests are not overridden by your applicable rights.
• Protection of rights and safety: Where processing is necessary to protect the rights, safety, property, security, or vital interests of ONYC International, our customers, service providers, or others.

Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing services, maintaining your account, processing orders, completing returns or exchanges, preventing fraud, resolving disputes, complying with tax and accounting requirements, honoring email and SMS/MMS opt-out requests, keeping compliance records, and meeting legal or regulatory obligations.

The length of time we retain information may depend on the type of information, the reason it was collected, whether you maintain an account with ONYC®, whether you have placed orders, whether the information is needed for legal, tax, accounting, warranty, fraud-prevention, dispute-resolution, SMS/MMS consent, opt-out, or business purposes, and whether deletion is required or permitted by applicable law.

When information is no longer needed, we may delete, de-identify, aggregate, or securely retain it as required or permitted by law.

Your Privacy Rights and Choices

Depending on where you live and the laws that apply, you may have certain rights regarding your personal information. These may include the right to request access to the personal information we hold about you, request correction of inaccurate information, request deletion of personal information, request a copy of certain personal information, withdraw consent where processing is based on consent, opt out of certain marketing communications, opt out of certain targeted advertising or sale/sharing activities where applicable, restrict or object to certain processing, and appeal certain privacy decisions where applicable.

You may exercise available rights by contacting us through our Contact Us page or by emailing info@onychair.com. To protect your privacy and security, we may need to verify your identity before processing certain requests. We will respond to privacy requests as required by applicable law.

We will not discriminate against you for exercising privacy rights that apply to you. This means we will not deny goods or services, charge different prices, or provide a different level of service solely because you exercised applicable privacy rights, unless permitted by law.

Data Deletion Requests

If you wish to delete your personal data, account information, or any data shared through your Facebook or other social login, please email info@onychair.com using the subject line “Data Deletion Request.”

We will process your request within 30 days where reasonably possible and as required by applicable law, except where retention is required or permitted for legal, transactional, tax, accounting, fraud-prevention, dispute-resolution, SMS/MMS opt-out compliance, security, or other legitimate business purposes.

Children’s Privacy

The ONYC International Website is not intended for children under thirteen (13) years of age, and we do not knowingly collect personal information from children under thirteen (13). If you are a parent or guardian and believe that a child has provided personal information to ONYC International, please contact us so we can review and take appropriate action, including deletion where required by law.

International Data Transfers

ONYC International operates from the United States and may use service providers located in the United States and other countries. If you access the Website or provide information from outside the United States, your personal information may be transferred to, stored in, or processed in the United States or other jurisdictions where ONYC International or its service providers operate. These jurisdictions may have data protection laws that differ from those in your location.

Where required by applicable law, we take appropriate steps designed to protect personal information transferred internationally, which may include contractual, technical, organizational, or other safeguards.

Data Security and Breach Notices

We take reasonable steps designed to protect personal information from unauthorized access, use, disclosure, alteration, or loss. These safeguards may include SSL/TLS encryption, access controls, limited employee access, service-provider review, fraud-prevention tools, and administrative procedures. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

If we become aware of a security incident involving personal information, we may notify affected users, regulators, law enforcement, service providers, or other parties as required or permitted by applicable law. We may provide notice by email, Website notice, written notice, or another method permitted by law.

Do Not Track and Global Privacy Controls

Some browsers, devices, or extensions allow you to send “Do Not Track” or global privacy control signals. Because there is not one uniform industry standard for all such signals, our response may vary depending on the signal, the technology used, and applicable law. Where required by applicable law, we will honor recognized opt-out preference signals, such as Global Privacy Control, as a request to opt out of certain sale, sharing, or targeted advertising activities for the browser or device sending the signal.

You may also manage many tracking and advertising preferences through your browser settings, device settings, Website cookie settings where available, and advertising platform privacy controls.