SHIPPING OPTIONS INFORMATION
ONYC HAIR SHIPPING DETAILS
All you need to know about our shipping terms
ONYC HAIR SHIPPING OPTIONS
FREE SHIPPING
FREE shipping on U.S. orders over $300 - No codes and no coupons – enjoy Fast and Free Shipping.
FREE shipping on Canadian orders over $350 - No codes and no coupons –enjoy Fast and Free Shipping.
Buy all of your ONYC® hair goods. Select your preferred shipping option at checkout and we’ll deliver your products directly to your door in just 1-10 business days. Please ensure to review the full details below prior to your purchase.
Please allocate at least 24 hours of processing time to ALL orders.
• ONYCHair.com Shipping Options vary depending on your chosen option. Orders are shipped and delivered on business days (Monday through Friday, excluding major holidays). Orders received after 2 pm EST on weekdays are considered as next business day orders. Orders received after 2 pm on a Friday and weekend are considered the following Monday's order so 24 hours order processing will apply from Monday.
Shipping Options:
Below are the ONYC Hair USA Shipping Options available for your ONYCHair.com package. Please select the option that best suits your delivery needs during "Checkout" Before completing your order, you will be provided the estimated transit and order processing time. Your order will arrive within 1-10 business days from the date it is shipped. The actual price and duration depend on your location, which will be determined upon checkout.
1) USPS Standard Shipping:
Your order will arrive within 4-6 business days from the date it is shipped. The actual price and duration depend on your location, the exact shipping rate and time frame will be determined upon checkout.
2) UPS Ground:
Your order will arrive within 3-7 business days from the date it is shipped. The actual price and duration depend on your location, the exact shipping rate and time frame will be determined upon checkout.
3) USPS Express Shipping:
This offers a guaranteed fast delivery to most locations! Your order will arrive within 1-2 business days from the date it is shipped. The actual price depends on your location, the exact shipping rate will be determined upon checkout.
4) UPS UPS 2nd DAY:
This offers a guaranteed overnight delivery to most locations! Your order will arrive within 1-2 business days from the date it is shipped. The actual price depends on your location, the exact shipping rate will be determined upon checkout.
5) UPS Overnight Shipping: (for orders with a minimum purchase of $300 ONLY)
This offers guaranteed overnight delivery and your order will arrive within the next business day from the date it is shipped. All orders must be placed before 12:00 pm eastern time.
6) Local Pick-Up (Order Online and pick-up at our local warehouse in Rockville, MD!)
Pickup Time: Mon-Fri 11 am to 4 pm EST excluding Public Holidays. You will receive an email notification when your order has been processed and is ready for pick-up. NOTE: Pickup is only available for confirmed and paid orders. To avoid delay, make sure your shipping address is the same as your billing even though you are requesting a pick-up order. MD Taxes are applied at checkout despite the billing address entered.
INTERNATIONAL SHIPPING OPTIONS
For International ONYC Hair Shipping Options, your shipping rate is based on the method chosen below.
1) UPS Worldwide Standard (6-10 Business Days):
2) UPS Worldwide Express(2-3 Business Days
These options are only available for Canada!
Your order will arrive within the stipulated time above from the date it is shipped.
3) USPS Priority Mail International (6-10 Business Days):
4) UPS Worldwide Expedited (6-10 Business Days):
The actual price and duration depend on your country, the exact shipping rate and time frame will be determined upon checkout
SHIPPING RULES AND RESTRICTIONS
• Please note ONYC Hair Shipping Options and terms. Orders shipped on business days only. Business days are Monday-Friday, excluding federal holidays in the United States.
• We require 24 hours to process your order and have it ready for shipment. How soon you receive your order depends on the shipment option selected.
• Please note we are not liable for any delay with the shipping company. The shipment warranty is limited to order processing time only. We will strongly advise you order in advance to avoid any delay.
• If your order is shipping to an address that is different than your credit card billing address, additional verification steps will be required and your order may be delayed or canceled.
• Depending on the declared value of your order, some shipments may require a signature upon delivery to ensure that your package is delivered successfully.
• We're sorry; we will only ship to continental U.S. destinations for all Credit Card transactions. Orders outside of the USA should pay via Bank Wire transfer OR Western Union. We apologize for any inconvenience.
• NOTE INTERNATIONAL ORDERS:
i) We will not be responsible for any customs or broker fees/delays associated with your order. Please contact your countries tax department for more information on these fees and additional transit time.
ii) Planning to insure your shipment?
Please note that the added insured value MUST match the declared value. We cannot insure it for high value and then declare it for less. If you wish to avoid high duty, then during checkout, you should not select the Insurance option!
Please Note: UPS automatically award $100 for uninsured item and US Postal service award $50. This means if your item is lost or damaged, you will ONLY be eligible for $50 or $100.
SHIPPING CREDIT CARD ORDERS
• Credit card payment Shipping Options are to USA and Canada ONLY, other International billing address must pay with Western Union or Bank Wire transfer.
• Expect a delay if billing and shipping addresses are different! To process orders going to a different address other than your billing address MUST require you to verify your Credit Card. This includes submitting the front and back images of your credit card plus a signed copy of the credit card authorization form.
• To avoid this, choose your billing address as your shipping address upon checkout.
UNDELIVERABLE ORDERS
• Important: Please make sure your address is complete and entered correctly. This includes but is not limited to the apartment #. Make sure the apartment or unit number is entered on address line 2.
• We use an automated system to pull out whatever address you entered in creating your label. We are not responsible nor liable for "Undeliverable address"
• We will strongly recommend using UPS if you think your address is somewhat complicated as opposed to USPS. TIt is NOT possible to amend the USPS address once shipped so they will NOT try to redeliver your package if there is even a slight error with your address.
RESHIPPING / UNCLAIMED ORDERS
• Please note that it is 100% your responsibility to track your order!
• We do our best as a company to ship your order in a timely manner including providing you a tracking number.
• Please track your package once shipped to know transit time. To know the status of your order, please log in to your account view Order History. From there you can easily see your order status. You can easily track your order by clicking on the tracking number.
• Ensure to open the actual order in question to view the tracking number or other important notes associated with that order.
• If your order is refused, unclaimed, and returned to us, there is an additional shipping fee plus a 15% Restocking Fee. Ensure that you input the correct address; make sure to review your shipping address to avoid having an undeliverable address.
• Your balance will be issued as a store credit. Note that the Original Shipping fee is non-refundable for any unclaimed items. If your item is shipped as a Free Shipping, ONYC will deduct the original shipping fee.
SHIPMENTS TO APO/FPO AND PO BOX ADDRESS
• ONYC Hair Shipping Options for P.O Box varies... Though most items may be shipped to a P.O. Box but some restrictions apply.
• Orders being sent to P.O. Boxes must be shipped via the United States Postal only. Service and cannot be shipped via any other means
• PLEASE NOTE: The post office does not allow insurance on shipments to APO/FPO. In the event of a lost/stolen item, we cannot replace it. In other to add insurance, you can place the order by editing your USA billing and shipping address with a physical street address.
SHIPMENTS TO ALASKA, HAWAII AND US TERRITORIES
• For this ONYC Hair Shipping Options and terms, accept orders being shipped to Alaska, Hawaii, and the U.S. Territories Puerto Rico, Guam, and U.S. Virgin Islands.
Shipping FAQ
SHIPPING INTERNATIONAL ORDERS
• We ship worldwide! Please contact us if you are having a problem completing your orders!
• Please note that we only accept Western Union or Bank Transfer for all international orders except Canada.
• NOTE Canadian customers: We can ONLY ship to your billing address if payment is via credit card.
• We cannot depreciate the value of the content of your package. Also, all orders are insured so we must provide the total amount of your package.
• There will be an additional $20 fee for International Bank Wire Transfer.
• You are liable and solely responsible for taking care of your customs duty. We will not be responsible for any customs or broker fees/delays associated with your order. Please contact your countries tax department for more information on these fees and additional transit time.
• If your billing and/ or shipping address is an address other than the USA and Canada, we ONLY accept Wire Transfer OR Western Union for ALL orders. Just check out via Wire Transfer or western union.
• There is No destination restriction in shipping confirmed orders placed by using Western Union or Wire transfer as your form of payment.
Yes, we do ship once an order is confirmed. All orders are processed next business day upon confirmation of cleared payment. Orders are then shipped according to your shipping preference. We will contact you and give you the estimated ship date if your order is out of stock. CLICK HERE to view our detail Shipping policy.
Please CLICK HERE to view our detailed Return and Exchange Policy. Ensure to CLICK HERE and read our Terms and condition as well.
