Terms And Conditions
Conditions of Use
Tampering with the site, misrepresenting the identity of a user or conducting fraudulent activities on the site is prohibited. All intending customers of ONYC LLC must register on our site and have an account in other to place an order. We only allow one account per user. Please note you cannot the username on your account so ensure you use a username you really want.
Right to Change Sites
ONYC LLC reserve the right, at any time in our sole discretion, to modify, suspend or discontinue the Sites or any service, content, feature or product offered through the Sites, with or without notice; modify and/or waive any fees charged in connection with the Sites; and/or offer opportunities to some or all users of the Sites. You agree that we shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Site, or any service, content, feature or product offered through the Sites.
The Sites and the Contents are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Sites for your personal use only. No right, title or interest in any downloaded Content is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or exploit in any way any of the Contents or the Sites.
Unless otherwise specified, the Sites and the Contents are intended to promote ONYC LLC products and services. The content on this site does not constitute professional advice. You should consult your professional hairstylist, cosmetologist or dermatologist. ONYC LLC is not responsible for any medical or health problems that may result from your engaging in any activities described on this site or from any information you obtain from this site.
Personal Information Submitted Through the Sites
Apart from your personal information, any communication or material you send to the ONYC LLC site, electronically or otherwise, including but not limited to data, questions, comments, suggestions, or submissions is and will be treated as non-confidential and non-proprietary. Anything you send to the ONYC LLC site may be used by ONYC LLC for any purpose including but not limited to the modification, reproduction, transmission, disclosure, publication, broadcast, and posting. By submitting material to ONYC LLC, you irrevocably transfer and assign to ONYC LLC, and forever waive and agree never to assert, any copyrights, “moral” rights, rights of publicity or to privacy, or other intellectual property or proprietary rights that you may have in such material. ONYC LLC is free to use, without obligation of any kind, any ideas, concepts, techniques, or know-how contained in any communication you send to the ONYC LLC site for any purpose whatsoever, including but not limited to developing: manufacturing, and marketing products and services.
Disclaimers and Limitation of Liability
By using the ONYC LLC, you expressly agree that the use of the ONYC LLC Web site is at your sole risk. ONYC LLC website is provided on an “AS IS” and “as available” basis. Neither ONYC LLC”, affiliates, subsidiaries or designees nor each of their respective officers, directors, employees, agents, third-party content providers, designers, contractors, distributors, merchants, or the like (collectively, “Associates”) warrant that use of the ONYC LLC Web site will be uninterrupted or error-free. Neither ONYC LLC nor its Associates warrant the accuracy, integrity or completeness of the content provided on the ONYC LLC Web site or the products or services offered for sale on the ONYC LLC Web site. Further, ONYC LLC makes no representation that content provided on the ONYC LLC Web site is applicable to, or appropriate for use in, locations outside of the United States. ONYC LLC and its Associates specifically disclaim all warranties, whether expressed or implied, including but not limited to warranties of title, merchantability or fitness for a particular purpose. No oral advice or written information given by ONYC LLC or its Associates shall create a warranty.
Under no circumstances shall ONYC LLC or its Associates be liable for any direct, indirect, incidental, special or consequential damages that result from your use of or inability to use the ONYC LLC Web site, including but not limited to reliance by you on any information obtained from the ONYC LLC Web site that results in mistakes, omissions, interruptions, deletion or corruption of files, viruses, delays in operation or transmission, or any failure of performance. The foregoing Limitation of Liability shall apply in any action, whether in contract, tort or any other claim, even if an authorized representative of ONYC LLC has been advised of or should have knowledge of the possibility of such damages. User hereby acknowledges that this paragraph shall apply to all content, merchandise, and services available through the ONYC LLC Web site. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, ONYC LLC is not liable or responsible for any amount of damages above the aggregate dollar amount paid by the customer for the purchase of services under this agreement.
You agree to defend, indemnify and hold ONYC LLC harmless from and against any and all claims, damages, costs, and expenses, including attorneys’ fees, arising from or related to your use of the Sites and/or your breach of any representation, warranty, or other provision of the Agreement.
User Comments, Feedback, and Other Submissions
ONYC LLC is pleased to hear from users and welcomes your comments regarding our products and services. (collectively, “Comments”), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any Comments that you forward to ONYC LLC. ONYC LLC is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay compensation for any Comments; or (3) to respond to any Comments. ONYC LLC has the right but not the obligation to monitor and edit or remove any Comments.
You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary rights. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Sites. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead ONYC LLC as to the origin of any Comments. You are solely responsible for any comments you make and their accuracy. ONYC LLC takes no responsibility and assumes no liability for any Comments posted by your or any third party.
ONYC LLC website has lots of information regarding our products. We have the “overview” page and the “details” tab, PLEASE ensure to properly review the “details” tab and visit corresponding links if provided. By successfully placing your order via our website, we assume that you have read all the details regarding your product of interest.
The prices displayed on the Sites are quoted in U.S. Dollars.
ONYC LLC attempts to display product images shown on the site as accurately as possible. We will make every effort to match each order to your exact specifications but keep in mind that the conditions that these photos were taken were under studio lighting and colors will also vary from monitor to monitor. Use the color chart as a general guide, but not a literal one.
NOTE FOR “NATURAL BLACK AND NATURAL BROWN HAIR
Please ensure to read the “details” tab on the individual product page. Because these two colors are natural hair color, each individual piece comes from a separate donor we cannot guarantee exact hair color shade. In some cases, we may have natural lighter or darker pieces that are available upon request but not guaranteed. Please be forewarned, a slight color variation will not be a reason to request an exchange. You may add in comment session upon checkout with your natural color preference and we will do our best to meet your request based on the inventory on hand.
Due to the fact that ONYC LLC offers 100% virgin cuticle human hair which is real hair from a real donor, each individual pouch comes from a separate donor we cannot guarantee exact hair texture. Even with our processed Mongolian line, the only process done on it is to change the curl pattern. This means that the hair will maintain the natural characteristics, some hair comes naturally silkier, coarser, dull, shinier, thicker or thinner diameter. Each characteristic affects the way the hair behaves/reacts to weather and product. This is the dynamic of virgin hair and is beyond our control. Depending on the batch you receive, you will consult your professional stylist and adapt to the maintenance routine for that type of hair.
We have tried our best to categorize the texture based on curl pattern, the image provided are guidelines only and not a direct literal one. We cannot guarantee a course, silkier or curlier batch. A slight texture variation will not be a reason to request an exchange.
The images showed on the site must be used as a general guide, but not a literal one. Due to the dynamic of real hair, the way you style or treat the hair will affect the finished look. Keep in mind that the conditions that these photos were taken were under studio lighting and colors, textures and sizes will also vary from monitor to monitor. The “Details” tab and the actual product will determine what you’re ordering.
Errors, Inaccuracies, and Omissions
Product availability, prices are offered are subject to change without any notice. Occasionally there may be information on the ONYC LLC website that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. Errors will be corrected where discovered, and ONYC LLC reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase, we will contact you with an option to cancel or process your order. If you wish to process the order, we will require you to pay for the difference if less payment is captured or we will issue you a refund of the excess amount if more payment is captured. If you wish to cancel your order, ONYC LLC will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account.
Our website will display the current selling price. Prices and offers are subject to change without notice.
ALL SALES ARE FINAL for discontinued and clearance items.
Sales Tax Policy
ONYC LLC collects and remits sales tax as required by U.S. 6% Maryland Sales Tax applies to all orders shipped to the state of Maryland.
Sales tax is based on the full price.
Payment Option/ Terms
Currently, we accept (1) all major credit cards (2) Western Union and (3) Bank Wire transfer.
The terms of payment are always 100% upfront. As soon as you place an order online via the credit card option, note that your credit card will be charged immediately.
WE TAKE CREDIT CARD FRAUD SERIOUSLY. All Credit card fraud and theft of our merchandise will be prosecuted to the fullest extent of the law.
To process orders going to a different address other than your billing address MUST require you to fill out a credit card authorization form and verify your credit card. This includes submitting the image of your credit card and other supporting documentation before your shipment can be processed. Please review more details of our PAYMENT OPTION.
Coupon Code: Promotional Codes are debited at the time an order is placed. Coupons will automatically be redeemed to purchase totals, up to the total purchase amount. Coupons must be used prior to their noted expiration date, additional terms of the coupon and within a single transaction. Coupon cannot be combined with the additional offer, it is void if you cancel or return your purchase.
Reward Points: Reward points and membership are not lifetime and do expire within 1 to 4 years of not being used/ inactivity.
You can easily redeem your points or use it for an upgrade, it gives you more control! We updated our point/ membership expiration time, please reference below. This is easily visible via the point dashboard once you log in.
Silver – 1 year
Gold – 2 years
Diamond – 4 years
Platinum – 3 years
Our entire inventory is online and most time will be accurate. For any reason, including system error that your product is out of stock, unavailable or if we are just simply unable to fulfill your order we will contact you immediately to find out if you are interested in receiving a substitution. If a substitution is not acceptable you may wish to cancel the sale in which case, we will refund the full amount we charged on your credit card.
Your receipt of electronic or other forms of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. The ONYC LLC Web site reserves the right at any time after receipt of your order to accept or decline your order for any reason.
Although our system charges you immediately after placing your order, this is NOT a guarantee that we will immediately ship out your order. After you place an order using our shopping cart, we will check the information you give us for validity, by verifying your method of payment or shipping address we reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. We also reserve the right to reject any order you place with us, and/or to limit quantities on any order, without giving any reason.
If we reject your order, we will attempt to notify you using the e-mail address you have given us with the order. We will process a refund for the charge that has been made against your card.
We require at least 48hrs to process a confirmed order. By confirmed orders, we mean orders that have passed our payment and shipping terms. Make sure to review our payment and shipping terms before placing your order.
Our business hours are Monday through Friday from 10:00 am to 5:00 pm EST. All orders received before 2:00 pm are processed as the next business day order. Orders placed over the weekend will be considered the next business day order. Once shipped, orders arrive within the estimated time frame selected on your SHIPPING OPTION checkout.
For your protection, all hair orders over $50 require a signature confirmation upon receiving.
You CANNOT cancel your order once placed. We will honor a mild order change prior to shipment up until the status changes to “In progress”
We do not issue a refund but we can gladly exchange your item if you wish. Also, note that no exchange will be issued on packages returned due to a bad address, refused upon delivery and unclaimed.
Order Limitations/ Limited Quantities
ONYC LLC, at its own discretion, limit or cancel quantities purchased per person, per household or per order. We reserve the right to reject any order you place with us, and/or to limit quantities on any order, without giving any reason.
These restrictions may include orders placed by the previously ordered customer, using the same ONYC LLC Web site account, the same credit card, and orders that use the same billing and/or shipping address. In the event we make a change to an order, we will attempt to notify you by contacting the e-mail address you registered with on our site.
If we reject your order, we will generally attempt to notify you using the e-mail address you registered with on our site.
At this time, If your billing address is an address other than the USA, we ONLY accept Wire Transfer OR Western Union for ALL orders. Just check out via Wire Transfer or western union. There will be an additional $20 fee for International Bank Wire Transfer.
Please review our INTERNATIONAL SHIPPING for additional information.
Shipping/ Order Tracking
All orders placed on this site are subject to product availability and will be shipped according to ONYC LLC shipping policies. Our system will automatically send you an update once your order status changes. This update includes your shipping update and tracking number once your order is shipped.
It is your responsibility to track your order especially if your shipping option is “United States Postal Service” this is because they will only attempt delivery once and afterward you must go to the local post office to pick up your item. Failure to do so will warrant the item returned to us. In that case, we will charge you an additional shipping fee to reship your item.
Please review our SHIPPING POLICY for additional information on shipping options, transit times, rates and policies.
Return/ Exchange Policy
All sales made through the ONYC LLC Web site are subject to the ONYC LLC return policy.
ONYC LLC is a reputable hair extension company. We take so much pride and pay attention to details of the product we ship to our customers. Everything package goes through a rigorous quality control process to make sure you are receiving the best quality product possible. All hair orders are thoroughly inspected before shipping. Our goal is to have satisfied returning customer hence have maintained over 95% positive feedback from our customers.
We do not offer REFUNDS on a successfully processed and shipped order; you will receive a STORE CREDIT. · We suggest that you request a sample where applicable before investing in the hair if you are not familiar with Our Hair. Also, note that return due to a slight color variation will not be authorized.
Please review our RETURN/EXCHANGE policy for a complete explanation of the return policy.
We take ALL Return Fraud seriously. All incidents must be reported to authority to the fullest length of law.
Return frauds include but not limited to:
Returning a counterfeit product that is not the product ordered.
Purchasing merchandise for short-term use with the intent to return the item Purchasing higher-priced merchandise with the intention of returning the item(s) claiming the lower-priced item was received.
Product Defect/ Replacements
ONYC LLC takes great pride in our product, each package is a product of 100% FULL CUTICLE human hair, hence certifies and guarantees that.
PLEASE NOTE: Thoroughly review your product including the weft before removing your label. You can also do a few strand tests on the weft to determine the integrity and quality of the hair prior to using it. Since this is natural hair, it will be is reactive of products used, how it’s installed, the environment and maintenance routine.
Due to hygienic reasons, we will not accept any product without the label and packaging intact.
However, if you already installed the hair and feel you have received any product that is defective you must contact us within 14 calendar days from the date your item was received. We will also require you to submit corresponding details and evidence which includes images of the product in question, then we will require you to send us the product back, this means you will need to uninstall the extension.
Please note that waiting longer to install or uninstall the hair will make it void for any sort of review, we simply cannot accept the product at that time. Although no refunds are permitted we will address the quality issue at once.
If ONYC LLC verifies and agrees that the product is defective in any way, ONYC LLC will then exchange or replace the item.
Please NOTE that you will be responsible for paying costs associated with returning the ONYC product(s) if we do not validate the product defect issue.
If the customer selects a product in exchange for greater value, they will be responsible for paying the additional cost of the item.
In the rare event that your order never arrives, notification of lost items must be received within 14days from receipt of the shipping confirmation e-mail. Please view our INSURANCE POLICY here.
Mindful of the high cost of litigation, not only in dollars but also in time and energy, both you and ONYC LLC agree to the following dispute resolution procedure: In the event of any controversy, claim, action or dispute arising out of or related to any transaction conducted on the Sites, or the breach, enforcement, interpretation, or validity of this Agreement or any part of it (“Dispute”), the party asserting the Dispute shall first try in good faith to settle such dispute by providing written notice to the other party describing the facts and circumstances (including any relevant documentation) of the Dispute and allowing the receiving party 30 days in which to respond to or settle the Dispute.
Both you and ONYC LLC agree that this dispute resolution procedure is a condition precedent that must be satisfied prior to initiating any litigation or filing any claim against the other party.
Termination of Use
ONYC LLC may, in its sole discretion, terminate your account or your use of the ONYC LLC website at any time. ONYC LLC reserves the right to change, suspend or discontinue all or any aspects of the ONYC LLC Web site at any time without prior notice.
Please contact us for any Inquiry regarding further clarification about our Terms and Conditions or general questions.