Thank you for visiting ONYC® Hair! Make sure to visit our informative Customer Service Center as most answers to your questions can be found there. Please Note: All inquiries will only be addressed during normal business hours as listed on this page.
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Please Note: To better assist you, we handle all questions and concerns regarding an existing account and/ or order via our online portal. Please use our contact form to submit any enquiry and/ or concerns you have regarding your account, an existing order, or Return/ Exchange Process.

Important: Make sure you are using your ONYC Email account to contact us. This is usually the email you receive your order or account updates on.
Our website displays our updated inventory. For detailed information pertaining to a particular product, please scroll down to the “description” tab on the product page.
Please Note:
- You must register and login to shop with us. To enable you to add an item to the cart, ensure to select the right variables on the product page for items with multiple options. Also, note to select “Clear” if you want to change your options after selecting.
PLEASE read Important NOTE regarding Our Kinky Hair, Curly Hair, and Frontal Closures Availability!
- Because of the time and labor-intensive process creating our unique curls and closures, if the length you desire is unavailable please select the next size up or down.
- We work to ensure a consistent supply of our hair, but increased demand and strict quality standards sometimes make this challenging. We will not be able to tell you the estimated arrival time of the new shipment.
- For additional information that is not available on our website, please use our contact form to submit your request.
We offer a courtesy 5 minutes maximum time call if you need help with a product recommendation. However, we will strongly advise you to review our very informative FAQs for further assistance.
Please Note:
- We will only call direct USA land and cell phone. We do not call toll-free and phone lines with extensions.
- Please make sure you have a voicemail option enabled on your phone in case you miss our call.
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RETURN, EXCHANGE & REFUND

REFUND – We honor REFUND! Shop with confidence at ONYC® Hair and initiate a return for a refund or store credit!

Store credit doesn’t expire, and you can use it on all items including discounted and clearance items!
Please Note that the final sale (clearance) items, Custom Order, all accessories, and hair care products are non-returnable.
Payments made via Venmo, Cash App, and Bank Transfer are nonrefundable due to security reasons. You will be issued a store credit in the event you wish to return your order.

NOTE: Requests for returns must be made within 7 days of receipt of product(s). Exchanges must be pre-authorized by onychair.com with an RMA (Return Merchandise Authorization) Number. Without an RMA, the item is void for a return. (Items must be in original condition without missing packages like the pouch or boxes) once this label is tampered with/ removed, it is 100% void for any exchange. Our products come with our monogram gold sticker and/ or tags to maintain the integrity and quality of our hair.

Please do not tamper with the product if you have concerns or reservations as we cannot restock a tampered item back.

NO RESTOCKING FEE: Shop with confidence, we do not charge a restocking fee on items we received in perfect condition! We understand we are an online business so we honor exchanges with no restocking fee. (Restocking fee only applies if the item is received with missing packages like the pouch or boxes). Please make sure to review your item before removing the tags and disposing of the packages.

PAID SHIPPING FEE: The original shipping and Insurance fees are non-applicable towards the store credit or refund for returned or unclaimed items. Please keep this in mind when selecting expensive shipping options like “UPS Overnight, UPS Second Day, or USPS Express”

FREE SHIPPING FEE: If your item was shipped using our free shipping deal, the shipping fee (same as the USPS standard fee) will be deducted if you wish to return all items or keep some items less than $350 in value. The original shipping and Insurance fees are non-applicable towards the store credit or refund for returned or unclaimed items.

INSURANCE FEE: Insurance fees are non-refundable. They’re not applicable toward the refund or store credit on returned or unclaimed items.

SHIPPING TIME/ DURATION AND RULES

1) Please allocate at least 24 hours of processing time to ALL orders.

2) Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays in the United States.

3) How soon you receive your order depends on the shipment option selected.

4) Same-day shipping is only applicable to “confirmed orders” This is an order received before 2 pm EST from Monday-Friday excluding public holidays. Confirmed orders are usually paid with credit card payment where the shipping address is the same address as the billing address.

5) Please note we are not liable for any delay with the shipping company. The shipment warranty is limited to order processing time only. We will strongly advise you to order in advance to avoid any delay.

6) If your order is shipping to an address that is different than your credit card billing address, additional verification steps will be required and your order may be delayed or canceled.

7) we’re sorry; we will only ship to continental U.S. destinations and Canada for all Credit Card transactions. Orders outside of the USA and Canada should pay via Bank Wire transfer.

8) NOTE: Depending on the declared value of your order, some shipments may require a signature upon delivery to ensure that your package is delivered successfully. We cannot waive this.

INTERNATIONAL ORDERS

1) We will not be responsible for any customs or broker fees/delays associated with your order. Please contact your country’s tax department for more information on these fees and additional transit time.

2) Planning to insure your shipment? Please note that the added insured value MUST match the declared value. We cannot insure it for high value and then declare it for less. If you wish to avoid high duty, then during checkout, you should not select the Insurance option!

Please Note: UPS automatically awards $100 for the uninsured item and the US Postal service award $50. This means if your item is lost or damaged, you will ONLY be eligible for $50 or $100. View our International Shipping Policy.

UNDELIVERABLE ORDERS

Important, Please make sure your address is complete and entered correctly. This includes but is not limited to the apartment #. Make sure the apartment or unit number is entered on address line 2.

We use an automated system to pull out whatever address you entered in creating your label. We are not responsible nor liable for “Undeliverable address”

We will strongly recommend using UPS if you think your address is somewhat complicated as opposed to USPS. It is NOT possible to amend the USPS address once shipped so they will NOT try to redeliver your package if there is even a slight error with your address.

RESHIPPING / UNCLAIMED ORDERS

1) Please note that it is 100% your responsibility to track your order! We do our best as a company to ship your order in a timely manner including providing you with a tracking number.

2) Please track your package once shipped to know the transit time. To know the status of your order, please log in to your account and view Order History. From there you can easily see your order status. You can easily track your order by clicking on the tracking number.

3) Note to open the actual order in question to view the tracking number or other important notes associated with that order.

5) If your order is unclaimed and returned to us, there is an additional shipping fee plus a 15% Restocking Fee. Ensure that you input the correct address; make sure to review your shipping address to avoid having an undeliverable address.

INSURANCE POLICY

1) We will strongly recommend adding insurance to your package! This ensures if your package is lost, damaged on arrival, or stolen a claim can be filed.

2) Selecting the signature option does not protect your shipment from being lost, damaged, or stolen. If you need the shipment protected, you must select “Add Insurance*

3) If your item is lost or damaged, CONTACT US IMMEDIATELY and we will file the insurance claim for you. We will file a claim on your behalf and contact you if any further documents are required.

Important Notes:

1) You must exercise patience when it comes to lost items! This will give the insurance company ample amount of time to thoroughly investigate your claim. We are not affiliated with the Insurance company, we are only helping you file the claim with them.

2) Replacements will ONLY be shipped pending a thorough investigation. Replacements are only valid on orders that are confirmed to be lost or damaged. This process can vary between fourteen (14) days or up to two (2) months depending on the shipping carrier of your item. You will need to place another order if you cannot wait that long. We will reship you the original transaction once we receive the reimbursement from the insurance company or receive the missing shipment back.

3) Claims for the Damage item must be submitted within 24 to 48 hours of receiving your package. We must receive supporting evidence like proof of the damaged item (clear picture) before we can file a claim. Most of our shipments require a signature, If the shipping package is damaged, we will recommend refusing the package.

3) Claims for a lost package are eligible for submission depending on the carrier.

Please Note the Claim eligibility based on the carrier:

UPS – 1 to 7 days after the expected delivery date, once the package has been confirmed as delivered or lost.
USPS – 30 days after the shipment date.

4) We strongly advise you to keep Damaged items in the exact condition you received them.

ONYC® TERMS & CONDITIONS

Conditions of Use

Welcome to the ONYC® International Web site. Please carefully read below as it contains important details about your rights and obligations as well as limitations and exclusions that may apply to you. By using this Web site YOU AGREE TO BE BOUND BY ITS CONDITIONS OF USE (explained below), PRIVACY POLICY, and all disclaimers and terms and conditions that appear elsewhere on this ONYC International Website.

ONYC International reserves the right to make changes to this Web site and its Conditions of Use at any time. Each time you use this site, you should visit and review the then-current Conditions of Use, and Privacy Policy that applies to your transactions and use of this site. If you are dissatisfied with the ONYC International Web site, its content, or Conditions of Use and Legal Notices, you agree that your sole and exclusive remedy is to discontinue using the ONYC International Web site at this time.

User

Tampering with the site, misrepresenting the identity of a user, or conducting fraudulent activities on the site is prohibited. All intending customers of ONYC International must register on our site and have an account in other to place an order. We only allow one account per user. Please note, though you can change the email, you cannot change your username on your account so ensure you use your preferred username to register on our site.

Right to Change Sites

ONYC International reserves the right, at any time in our sole discretion, to: modify, suspend or discontinue the Sites or any service, content, feature, or product offered through the Sites, with or without notice; modify and/or waive any fees charged in connection with the Sites; and/or offer opportunities to some or all users of the Sites. You agree that we shall not be liable to you or to any third party for any modification, suspension, or discontinuance of the Site, or any service, content, feature, or product offered through the Site.

Site Contents

The Sites and the Contents are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Sites for your personal use only. No right, title or interest in any downloaded Content is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell, or exploit in any way any of the Contents or the Sites.

Unless otherwise specified, the Sites and the Contents are intended to promote ONYC International products and services. The content on this site does not constitute professional advice. You should consult with your professional hairstylist, cosmetologist, or dermatologist. ONYC International is not responsible for any medical or health problems that may result from your engaging in any activities described on this site or from any information you obtain from this site.

Personal Information Submitted Through the Sites

Your submission of personal information through the Sites is governed by our PRIVACY POLICY. This Agreement incorporates by reference the terms and conditions of the Privacy Policy.

Other Submissions

Apart from your personal information, any communication or material you send to the ONYC International site, electronically or otherwise, including but not limited to data, questions, comments, suggestions, or submissions is and will be treated as non-confidential and non-proprietary. Anything you send to the ONYC International site may be used by ONYC International for any purpose including but not limited to modification, reproduction, transmission, disclosure, publication, broadcast, and posting. By submitting material to ONYC International, you irrevocably transfer and assign to ONYC International, and forever waive and agree never to assert, any copyrights, “moral” rights, rights of publicity or to privacy, or other intellectual property or proprietary rights that you may have in such material. ONYC International is free to use, without obligation of any kind, any ideas, concepts, techniques, or know-how contained in any communication you send to the ONYC International site for any purpose whatsoever, including but not limited to developing manufacturing, and marketing products and services.

Disclaimers and Limitations of Liability

By using ONYC International, you expressly agree that the use of the International website is at your sole risk. ONYC International website is provided on an “AS IS” and “as available” basis. Neither ONYC International”, affiliates, subsidiaries or designees nor each of their respective officers, directors, employees, agents, third-party content providers, designers, contractors, distributors, merchants, or the like (collectively, “Associates”) warrant that use of the ONYC International Web site will be uninterrupted or error-free. Neither ONYC International nor its Associates warrant the accuracy, integrity, or completeness of the content provided on the ONYC International Web site or the products or services offered for sale on the ONYC International Web site. Further, ONYC International makes no representation that content provided on the ONYC International Web site is applicable to, or appropriate for use in, locations outside of the United States. ONYC International and its Associates specifically disclaim all warranties, whether expressed or implied, including but not limited to warranties of title, merchantability, or fitness for a particular purpose. No oral advice or written information given by ONYC International or its Associates shall create a warranty.

Under no circumstances shall ONYC International or its Associates be liable for any direct, indirect, incidental, special, or consequential damages that result from your use of or inability to use the ONYC International Web site, including but not limited to reliance by you on any information obtained from the ONYC International Web site that results in mistakes, omissions, interruptions, deletion or corruption of files, viruses, delays in operation or transmission, or any failure of performance. The foregoing Limitation of Liability shall apply in any action, whether in contract, tort, or any other claim, even if an authorized representative of ONYC International has been advised of or should have known of the possibility of such damages. The user hereby acknowledges that this paragraph shall apply to all content, merchandise, and services available through the ONYC International Web site. The customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, ONYC International is not liable or responsible for any amount of damages above the aggregate dollar amount paid by the customer for the purchase of services under this agreement.

Indemnification

You agree to defend, indemnify and hold ONYC International harmless from and against any and all claims, damages, costs, and expenses, including attorneys’ fees, arising from or related to your use of the Sites and/or your breach of any representation, warranty, or other provision of the Agreement.

Copyrights

Images of people or places displayed on the ONYC International site are either the property of or used with permission by, ONYC International. Use of these images by you or other third parties is prohibited unless expressly permitted in the Terms of Use or elsewhere on the ONYC International site. Any unauthorized use of these images may violate copyright laws, trademark laws, the laws of privacy and publicity, and other applicable regulations and statutes. Any product, service, program, or technology described in any document published by ONYC International on this site may be the subject of other intellectual property rights owned by ONYC International. Any such right that is not expressly licensed hereunder is reserved by ONYC International.

User Comments, Feedback, and Other Submissions

ONYC International is pleased to hear from users and welcomes your comments regarding our products and services. (collectively, “Comments”), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any Comments that you forward to ONYC International. ONYC International is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay compensation for any Comments; or (3) to respond to any Comments. ONYC International has the right but not the obligation to monitor and edit or remove any Comments.

You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, or another personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Sites. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead ONYC International as to the origin of any Comments. You are solely responsible for any comments you make and their accuracy. ONYC International takes no responsibility and assumes no liability for any Comments posted by your or any third party.

Product Information

ONYC International’s website has lots of information regarding our products. We have the “Overview” page and the “details” tab, PLEASE ensure to properly review the “details” tab and visit the corresponding links if provided. By successfully placing your order via our website, we assume that you have read all the details regarding your product of interest.

The prices displayed on the Sites are quoted in U.S. Dollars.

Color Display

ONYC International attempts to display product images shown on the site as accurately as possible. We will make every effort to match each order to your exact specifications but keep in mind that the conditions that these photos were taken were under studio lighting and colors will also vary from monitor to monitor. Use the color chart as a general guide, but not a literal one.

NOTE FOR “NATURAL BLACK AND NATURAL BROWN HAIR

Please ensure to read the “details” tab on the individual product page. Because these two colors are natural hair colors, each individual piece comes from a separate donor we cannot guarantee the exact hair color shade. In some cases, we may have natural lighter or darker pieces that are available upon request but not guaranteed. Please be forewarned, a slight color variation will not be a reason to request an exchange. You may add in a comment session upon checkout with your natural color preference and we will do our best to meet your request based on the inventory on hand.

Texture Display

Due to the fact that ONYC International offers 100% virgin cuticle human hair which is real hair from a real donor, each pouch comes from a separate donor we cannot guarantee exact hair texture. Even with our processed Mongolian line, the only process done on it is to change the curl pattern. This means that the hair will maintain its natural characteristics, some hair comes naturally silkier, coarser, dull, shinier, thicker, or thinner in diameter. Each characteristic affects the way the hair behaves/reacts to weather and product. This is the dynamic of virgin hair and is beyond our control. Depending on the batch you receive, you will consult your professional stylist and adapt to the maintenance routine for that type of hair.

We have tried our best to categorize the texture based on the curl pattern, the image provided are guidelines only and not a direct literal one. We cannot guarantee a course, silkier, or curlier batch. A slight texture variation will not be a reason to request an exchange.

Image Display

The images shown on the site must be used as a general guide, but not a literal one. Due to the dynamic of real hair, the way you style or treat the hair will affect the actually finished look. Keep in mind that the conditions that these photos were taken were under studio lighting and colors, textures, and sizes will also vary from monitor to monitor. The “Details” tab and the actual product will determine what you’re ordering.

Errors, Inaccuracies, and Omissions

Product availability, prices are offers are subject to change without any notice. Occasionally there may be information on the ONYC International website that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. Errors will be corrected where discovered, and ONYC International reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase, we will contact you with an option to cancel or process your order. If you wish to process the order, we will require you to pay for the difference if less payment is captured or we will issue you a refund of the excess amount if more payment is captured. If you wish to cancel your order, ONYC International will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account.

Pricing Policy

Our website will display the current selling price. Prices and offers are subject to change without notice.

ALL SALES ARE FINAL for discontinued and clearance items.

Sales Tax Policy

ONYC International collects and remits sales tax as required by U.S. 6% Maryland Sales Tax applies to all orders shipped to the state of Maryland.

Sales taxes are based on the full price.

Payment Option/ Terms

Currently, we accept (1) all major credit cards (2) Venmo/ CashApp/ Zelle (3) Bank Wire transfers.

Terms of payment are always 100% upfront. As soon as you place an order online via the credit card option, note that your credit card will be charged immediately.

WE TAKE CREDIT CARD FRAUD SERIOUSLY. All Credit card fraud and theft of our merchandise will be prosecuted to the fullest extent of the law.

To process orders going to a different address other than your billing address MUST require you to fill out a credit card authorization form and verify your credit card. This includes submitting the image of your credit card and other supporting documentation before your shipment can be processed. Please review more details of our PAYMENT OPTION.

Promotional Materials

Coupon Code: Promotional Codes are debited at the time an order is placed. Coupons will automatically be redeemed to purchase totals, up to the total purchase amount. Coupons must be used before their noted expiration date, additional terms of the coupon, and within a single transaction. Coupon cannot be combined with the additional offer, it is void if you cancel or return your purchase.

Product Availability

Our entire inventory is online and most time will be accurate. For any reason, including a system error that your product is out of stock, or unavailable, or if we are just simply unable to fulfill your order we will contact you immediately to find out if you are interested in receiving a substitution. If a substitution is not acceptable you may wish to cancel the sale in which case, we will refund the full amount we charged to your credit card.

Order Validating/Acceptance/Confirmation

Your receipt of electronic or other forms of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. The ONYC International Web site reserves the right at any time after receipt of your order to accept or decline your order for any reason.

Although our system charges you immediately after placing your order, this is NOT a guarantee that we will immediately ship out your order. After you place an order using our shopping cart, we will check the information you give us for validity, by verifying your method of payment or shipping address we reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. We also reserve the right to reject any order you place with us, and/or to limit quantities on any order, without giving any reason.

If we reject your order, we will attempt to notify you using the e-mail address you have given us with the order. We will process a refund for the charge that has been made against your card.

Order Processing

We require at least 48hrs to process a confirmed order. By confirmed orders, we mean orders that have passed our payment and shipping terms. Make sure to review our payment and shipping terms before placing your order.

Our business hours are Monday through Friday from 10:00 am to 5:00 pm EST. All orders received before 2:00 pm are processed as next-business-day orders. Orders placed over the weekend will be considered the next business day order. Once shipped, orders arrive within the estimated time frame selected on your SHIPPING OPTION checkout.

For your protection, some orders may require a signature confirmation upon receiving them.

Order Changes/Cancellation

You CANNOT cancel your order once placed. We will honor a mild order change prior to shipment up until the status changes to “In progress”

Shop with confidence at ONYC® Hair and initiate a return for a refund or store credit! Full terms are located on the checkout page! Note that no exchange will be issued on packages returned due to a bad address, refused upon delivery, and unclaimed.

Order Limitations/ Limited Quantities

ONYC International, at its own discretion, limits or cancel quantities purchased per person, per household, or per order. We reserve the right to reject any order you place with us, and/or to limit quantities on any order, without giving any reason.

These restrictions may include orders placed by the previously ordered customer, using the same ONYC International Web site account, the same credit card, and orders that use the same billing and/or shipping address. In the event we make a change to an order, we will attempt to notify you by contacting the e-mail address you registered with on our site.

If we reject your order, we will generally attempt to notify you using the e-mail address you registered with on our site.

International Order

At this time, If your billing address is an address other than the USA, we ONLY accept Venmo App, Cash App OR Wire Transfer for ALL orders. Just check out via Wire Transfer. There will be an additional $20 fee for International Bank Wire Transfer.

Please review our INTERNATIONAL SHIPPING for additional information.

Shipping/ Order Tracking

All orders placed on this site are subject to product availability and will be shipped according to ONYC International shipping policies. Our system will automatically send you an update once your order status changes. This update includes your shipping update and tracking number once your order is shipped.

It is your responsibility to track your order especially if your shipping option is “United States Postal Service” this is because they will only attempt delivery once and afterward you must go to the local post office to pick up your item. Failure to do so will warrant the item being returned to us. In that case, we will charge you an additional shipping fee to reship your item.

Please review our SHIPPING POLICY for additional information on shipping options, transit times, rates, and policies.

Return/ Exchange Policy

All sales made through the ONYC International Web site are subject to the ONYC International return policy.

ONYC International is a reputable hair extension company. We take so much pride and pay attention to the details of the product we ship to our customers. Everything package goes through a rigorous quality control process to make sure you are receiving the best quality product possible. All hair orders are thoroughly inspected before shipping. Our goal is to have satisfied returning customers hence have maintained over 98% positive feedback from our customers.

We suggest that you request a sample where applicable before investing in the hair if you are not familiar with Our Hair. Also, note that returns due to a slight color variation will not be authorized.

Please review our RETURN/EXCHANGE policy for a complete explanation of the return policy.

Return Fraud

We take ALL Return Fraud seriously. All incidents must be reported to authority to the fullest length of law.

Return frauds include but are not limited to:

Returning a counterfeit product that is not the product ordered.

Purchasing merchandise for short-term use with the intent to return the item Purchasing higher-priced merchandise with the intention of returning the item(s) claiming the lower-priced item was received.

Product Defect/ Replacements

ONYC International takes great pride in our product, each package is a product of 100% FULL CUTICLE human hair, hence certifies and guarantees that.

PLEASE NOTE: Thoroughly review your product including the weft before removing your label. You can also do a few strand tests on the weft to determine the integrity and quality of the hair prior to using it. Since this is natural hair, it will be reactive to the products used, how it’s installed, the environment, and the maintenance routine.

Due to hygienic reasons, we will not accept any product without the label and packaging intact.

However, if you already installed the hair and feel you have received any product that is defective you must contact us within 14 calendar days from the date your item was received. We will also require you to submit corresponding details and evidence which includes images of the product in question, then we will require you to send us the product back, this means you will need to uninstall the extension.

Please note that waiting longer to install or uninstall the hair will make it void for any sort of review, we simply cannot accept the product at that time.

If ONYC International verifies and agrees that the product is defective in any way, ONYC International will then exchange or replace the item.

Please NOTE that you will be responsible for paying costs associated with returning the ONYC product(s) if we do not validate the product defect issue.

If the customer selects a product in exchange for greater value, they will be responsible for paying the additional cost of the item.

Lost item/Insurance

In the rare event that your order never arrives, notification of lost items must be received within 14 days from receipt of the shipping confirmation e-mail. Please view our INSURANCE POLICY here.

Dispute Resolution

Mindful of the high cost of litigation, not only in dollars but also in time and energy, both you and ONYC International agree to the following dispute resolution procedure: In the event of any controversy, claim, action, or dispute arising out of or related to any transaction conducted on the Sites, or the breach, enforcement, interpretation, or validity of this Agreement or any part of it (“Dispute”), the party asserting the Dispute shall first try in good faith to settle such dispute by providing written notice to the other party describing the facts and circumstances, (including any relevant documentation) of the Dispute and allowing the receiving party 30 days in which to respond to or settle the Dispute.

Both you and ONYC International agree that this dispute resolution procedure is a condition precedent that must be satisfied prior to initiate any litigation or filing any claim against the other party.

Termination of Use

ONYC International may, in its sole discretion, terminate your account or your use of the ONYC International website at any time. ONYC International reserves the right to change, suspend or discontinue all or any aspects of the ONYC International Web site at any time without prior notice.

Inquiry regarding further clarification about our Terms and Conditions or general questions should be forwarded to contact us.

PR, Social Media, and Partnership Program Manager

Come Work With Us and get rewarded for your expertise, dedication, and commitment!

PLEASE NOTE BEFORE APPLYING!

The position is for immediate hire, 100% Onsite, no remote work with a big opportunity for advancement.
Our office is located in Sangotedo. The preferred candidate must reside within Sangotedo, Ajah, Agungi, and Chevron’s vicinity.
Serious candidate ONLY. PLEASE DO NOT apply if you have NO previous experience. We are looking for applicants who would like to grow with our company long-term.

CURRENT WORK HOURS:

Please Note the Work Hours if hired (We operate in USA EST Time):

Mon-Fri: 7 am to 4 pm EST (1 hr break) which is 1-10 pm Nigeria (WAT) time.
USA daytime saving period (Sun, Mar 13 to Sun, Nov 6) Mon-Fri: 7 am to 4 pm EST (1 hr break) which is 12 – 9 pm Nigeria (WAT) time.
After one month, you will only work 3 days a week for the above schedule and the rest will be 8-5 pm Nigeria time!

WE ARE SERIOUS ABOUT BUSINESS, ARE YOU?

Are you an individual with a penchant for smart and strong marketing who possesses a Social Media, Content Creation, and Public Relations background?
Do you have an entrepreneurial spirit, customer service skills, and a strong independent work ethic?
Are you trustworthy and can follow exact deadlines without making delays or excuses? This is important as you will be reporting directly to the CEO and COO.

If the answer to all the above is yes, then we need you!

We are an International Hair Extensions Company looking for a PR and Marketing Manager to be part of the team to manage all Communications and Social Media profiles of the ONYC company brand in Nigeria and beyond. To build ONYC and CEO’s personal brand and expand on current social media and brand strategy. This role would collaborate with our CEO and COO to execute the brands’ thought leadership strategy.

We need someone who lives in the online marketing/ social media arenas, with a passion for the web and PR. Someone who is creative, good at coming up with ideas — willing to take an idea and run with it without a lot of micro-managing, has tons of enthusiasm for what they are doing and is always looking for what we can do next. We need someone who has a desire to learn and be part of a team but can think outside the box and help brainstorm new ideas. Also, we need someone who is communicative and knows how to follow up on assignments when necessary.

PRIMARY RESPONSIBILITIES: (Focus of the position includes but is not limited to the Following Responsibilities)

1) Managing Social Media Accounts:

Management of social media accounts (Facebook/ Twitter/ YouTube/ LinkedIn, Flickr, Tumblr, Instagram, etc), daily to engage users, increase user retention as well as expand membership & brand recognition.

Develop, implement, and manage our social media strategy with the aim of increasing brand awareness and customer engagement.
Develop, manage, and oversee social media content creation and dissemination!
Creating captivating content for an organization’s social media including writing blogs, articles, posts, and multimedia content.
Measure the success of every social media campaign and give monthly reports of the social media platforms.

Provide engaging and trendy topics for the brand.

Stay up-to-date with the latest social media best practices and technologies.
Familiar with social media marketing tools.
Track and analyze SEO in order to provide effective solutions for content optimization.
Developing monthly reports on emerging social media trends that will be submitted to the management and executive teams.
Managing a social media team and guiding junior members.
Monitoring and responding to customer feedback and comments via social media and third-party sites.
Research and engage with LinkedIn groups relevant to Beauty, Hair, Fashion, Travel, and Entrepreneurship.
The ability to frame stories to be of interest to both the consumer and trade marketplaces is important; the ability to write social-media-friendly headlines is an absolute must

2) Public Relations:

Create and maintain a positive public image for our brand. Create Press Releases and Newsletters. This entails coming up with topics on what is going on in our company and creating a new story, written in the third person that seeks to demonstrate to various media outlets the newsworthiness of our new product arrivals, events, new services, or happenings.

3) Partnerships Management and Lead Generation:

This entails maintaining current partnerships (stylists, customers, affiliates, and celebrity endorsements), creating cross-publicity for us, and acquiring future partnerships. This means searching for and monitoring the most popular blogs/bloggers, hairstylists, fashion gurus, makeup artists, and celebrities – contacting them to collaborate.

You will also have to search around for similar blogs and websites that discuss hair & beauty and engage in the conversation. Network with industry professionals and influencers via social media.

4) Content and Blog Manager:

Editing content creators’ articles for Blogs and websites to ensure proper grammar, relativity, and appropriate SEO formatting.

5) Daily/Monthly Sales Strategy Tracking:

Create and implement a sales strategy and tracking system where daily online sales are tracked to determine which sales are derived from partnerships, customers, online, and storefronts. Design a monthly report indicating partnership sales for each month.

6) Brand Reputation Management:

Actively managing the references, conversations, and feedback of the business through online sources as well as in the offline environment and creating a good defense as well as an attack strategy. Developing and overseeing competitions and campaigns to draw attention to a brand.

7) Project Management:

Work on behalf of our CEO in some of her work which includes but is not limited to managing ongoing PR and marketing projects. For example, reviewing and corresponding with our video editor, photographers, photo editor, web developer, article writers, PR firm, and marketing partners.

Setting measurable goals for campaigns, measuring and showing the Return on Investment.
Liaising with other departments and creatives to create a holistic and effective online marketing strategy.
Strong leadership skills, including the ability to manage a group of bloggers in varying time zones.
Superb writing and editing skills.
Good sense of self-awareness with a team player mentality and approach.

8) Customer Service:

In the event of high call volume or in the absence of the customer service manager, you may be required to act as a customer service agent.

QUALIFICATIONS:

Reliable, quick, and forward-thinking.
Analytical and multi-tasking skills.
A fast writer with excellent copyrighting skills. with a proven track record of writing blogs and content.
Must have excellent oral and written English communication skills with clear and precise spoken English (we are an International company with branches in the USA, UK, and Nigeria)
Great command of the English language – both oral and written.
Must be highly motivated, organized, and extremely detail-oriented.
Computer skills are a must. Proficient in Word, Excel, PowerPoint, and Outlook to manage multiple calendars, track information, type correspondence, additional general office duties, and facilitate office maintenance.
Exposures to social media, email, and design tools are a must for this role.
A minimum of HND or its equivalent from a recognized institution of higher learning.
A minimum of 2 years of working experience in online Public Relations, Social Media, and Marketing is required.
Experience in email marketing and electronic/social platform marketing is required.
Time management experience is required.
We are looking for an outgoing self-starter with a positive attitude who enjoys a small business environment.
Applicants MUST be willing to work in a diversified environment.
At least 2 years of experience in communications, journalism, or PR role at a PR agency or at a technology company.
BA in English, Journalism, or Communications preferred.
Experience in managing all social media channels for brand marketing and a successful track record of creating engaging social media content on LinkedIn, Facebook, and Twitter.
Experience executing sponsored/targeted ads on Facebook, Twitter, and LinkedIn will be great.

ADDITIONAL INFORMATION:

Interest in the Hair and Beauty Industry is a huge plus.
Experience in a content management system like WordPress is a huge plus.
Administrative and customer service experience with great Phone Etiquette is a plus.
Interest in the hair, fashion, and beauty industry is a plus.
Data Entry experience is a plus.
Ability to deliver creative content for all pages and platforms (text, photos, and videos)
Knowledge of SEO, keyword research, and Google Analytics is a plus.
Knowledge of aggressive online marketing channels.
Knowledge of creative content creation platforms such as Canva.

SALARY

₦2000,000 to ₦250,000 a month (paid at 28 days intervals so you will actually get 13 months in a year!)
Earn very lucrative commissions in addition to base salary (Commission is based on online sales generated once our sale target is reached)

FULL-TIME SEO/ ORM Manager

Come Work With Us and get rewarded for your expertise, dedication, and commitment!

Are you a proven SEO SPECIALIST with an understanding of Online Reputation? Then come work with us and be rewarded…

Online reputation management is the process of controlling what shows up when someone Googles a brand name. ORM shows the brand’s credibility and its customer’s trust in it. A company’s brand and reputation will live or die by what is said about it online. The definition itself says what shows up when someone Googles a brand!

Reputation management is not all about suppressing unflattering links, along with this; it is the process of building a good and positive brand image that gives quality and relevant information to the users.

You will be responsible for managing all SEO and ORM activities such as content strategy, contextual link building, and keyword strategy to increase reputation and rankings on all major search networks. You will also manage all SEM campaigns on Google, Yahoo, and Bing in order to maximize ROI once implemented.

Responsibilities

Ensure the brand’s reputable profiles and links show on brand keywords.
Finding high authority profiles for brand reputation which will rank on #1 page when anybody searches our keywords.
Plan, develop implement and optimize offsite SEO strategies that increase the asset’s search engine rankings.
Social Media Marketing.
Creation of Content Marketing plan – Article/Blogs
Directory Submission.
Target keywords/entities by creating a three-tier or multi-tier structure.
Promoting our website + social sites like Pinterest, and YouTube by creating a linking structure in Guest posts so that it looks natural to Google. And this will also increase our website and social profile ranking in Google SERP’s.
Finding different ways to promote our Guest Posts or blogs by Document Sharing, putting natural links to a guest post by image sharing, social
Blog Commenting.
Social Bookmarking.
Local Citations.
Image Sharing.
Link Building: Only Contextual do follow backlinks with a low spam score of 10% or less.
Work towards organic search optimization and ROI maximization.
Regularly perform thorough keyword research.
Identify key SEO KPIs
Monitor redirects, click rate, bounce rate, and other KPIs.
Identify buyer persona to better target identified audiences.
Identify problems and deficiencies and implement solutions in a timely manner.
Suggest improvements for process and productivity optimization.
Stay up to date with the latest SEO and digital marketing latest trends and best practices across the industry Google, Bing, Amazon, Yahoo, etc
Work with a team of website, blog, and content writers to improve website search results across multiple assets.
Prepare and present full weekly reports.

Requirements Qualification and Skills

Experience planning and implementing a successful ORM strategy
Experience planning and implementing a successful SEO strategy
Huge Offsite SEO knowledge, understanding of how to create backlinks etc.
Demonstrable examples of successful SEO campaigns to be discussed at your interview
In-depth experience with website analytics tools (e.g, Google)
Working knowledge of HTML, CSS, and JavaScript development and constraints
Knowledge of ranking factors and search engine algorithms
Up-to-date with the latest trends and best practices in SEO
Ability to analyze data and provide evidence-based recommendations
Experience in social media (Twitter, Facebook, LinkedIn, Youtube)
Experience in Forums and Blog posting to further enhance the best approach and practice.
Auditing and reviewing our site performance and strategies to find opportunities to deliver SEO ranking & revenue growth.
Conducting competitor analysis to find opportunities and new tactics and strategies to deploy to drive SEO ranking & revenue growth across link building, on-site, content
Identify weaknesses within the SEO profile of our websites and develop strategies for growth in multiple markets
Keeping ahead following Google Algorithm updates, analyzing changes across the market, and actioning projects as a result/in preparation for these updates.
Ability to produce a strategy and deliver on multiple projects simultaneously
Strong knowledge and experience using SEO tools (Ahrefs, SEMRush, etc..)
Understand the intricacies across blogging, website, and social media content and how they impact SEO strategies
Must be creative enough to come up with going viral concepts and strategies
Strong command of the English language and grammar
Very good communication skills.
BS/MS degree in a quantitative, test-driven field
Google Analytics: 2 years (Preferred)

SALARY

₦120,000 to ₦180,000 a month with the opportunity into a management position and raise!

Data Entry Operator

Come Work With Us and get rewarded for your expertise, dedication, and commitment!

Are you fast and efficient, with great attention to detail? Do you enjoy Data Entry tasks? Then come and work with us with great opportunities for advancement!

You will be responsible for managing our master data set, developing reports, preparing business presentations, and troubleshooting data issues with 100% accuracy. To do well in this role you need a very fine eye for detail, and experience as a data analyst.

Our ideal candidate must have essential data entry skills, like fast typing. An eye for detail and familiarity with spreadsheets and online forms. Previous experience as a Data Entry Clerk or similar position is required.

Responsibilities

Managing master data, including creation, updates, and deletion within time limits.
Compile, verify the accuracy, and sort information according to priorities to prepare source data for computer entry.
Review data for deficiencies or errors, correct any incompatibilities if possible, and check the output.
Research and obtain further information for new or incomplete documents.
Apply data program techniques and procedures.
Generate reports, analysis, store completed work in designated locations, and ensure they’re backed up.
Scan documents and print files, when needed.
Processing of confidential data and information according to guidelines.
Respond to queries for information and access relevant files.
Comply with data integrity and security policies.
Supporting initiatives for data integrity and normalization.

Requirements Qualification and Skills

Proven data entry work experience, as a Data Entry Operator or related field.
Excellent knowledge of word processing tools and spreadsheets (MS Office Word, Excel, etc.)
Working knowledge of office equipment and computer hardware like PC, Fax Machine,s and Scanner.
Excellent typing and transcription skills; Knowledge of touch typing system is strongly preferred.
Excellent knowledge of correct spelling, grammar, and punctuation.
Must be honest, confidential, dedicated, and motivated.
Smart, inquisitive, and articulate.
Ability to research and collect data.
Great attention to detail.
Trustworthy and reliable.
Ability to multitask effectively.
Organization skills, with an ability to stay focused on assigned tasks.
Comfortable working independently with minimal supervision.
Ability to perform repetitive tasks with a high degree of accuracy.
Ability to work under strict deadlines as daily targets must be met.
Good command of English both oral and written.
Familiarity with administrative duties.
Additional computer training or certification will be an asset.
Written customer service (like email/ blog/ social media communications) skills are an advantage!

SALARY

₦50,000 to ₦70,000 a month with the opportunity into a management position and raise!

Web Content Creator/Manager – (Women Entrepreneur NGO)

Add your name to a Cause Bigger than you & Get Rewarded for doing so!

Are you a dedicated Content creator with an unparalleled passion for entrepreneurship?

Do you have a passion for entrepreneurship as it relates to women? Our CEO and founder is a passionate female entrepreneur who knows the role her mother played in making her who she is today.

She is finalizing the launch of her International African Women Entrepreneurship Organization. The mission of this NGO is to have a digital space to spotlight, the resilience, optimism, challenges, and limitations that affect African women entrepreneurs both in Africa and around the world.

Identifying these, we will set up different support avenues from mentorship to business advice as well as financial assistance like microlending and business promotion. We are thinking big here!

The preferred candidate should be very passionate about female entrepreneurship and have the mindset of empowering women.

The preferred candidate should have good knowledge of entrepreneurship in general and a good zeal to succeed! The preferred candidate will be an integral part of the organization. This means you will be responsible for ensuring the organization’s strategic direction and growth with high productivity and optimism about meeting future goals.

RESPONSIBILITY:

Phase One – Website and Branding

Web Development: The website is brand new and has no content. The first stage will be for you to create all the necessary content for the organization’s website and publication including the mission statement and assist in drafting the operational plan!
Branding and SEO: Conduct keyword in-depth research on industry-related topics (combining online sources, interviews, and studies) in order to develop original content.
Content Creation and Distribution: Deliver unique quality SEO-rich writing pieces that still appeal to our audiences, attract readers and boost organization awareness throughout social media and web platforms.
Ensure all-around consistency (style, fonts, images, and tone)

Phase Two – Organisation Development and Public Relations:

Daily Social media posts on all platforms.
Promoting the organization’s blog by pitching articles to various third-party platforms in the Entrepreneur field, newspapers, magazines, and television.
Write a convincing pitching template to promote our cause and find high-profile celebrities and public figures that align with our values and mission.
Blogger outreach to garner backlinks but following editorial guidelines when creating content.
Analyzing performance indicators and web traffic and determining the effectiveness of created content. Suggest actions to be taken at any time to ensure search engine optimization.
Creating blog content and a periodic newsletter as well as a press release.
Prepare well-structured drafts using Content Management Systems.

QUALIFICATION:

First degree (business background) from a tertiary institution with Publishing and Digital Marketing, Computer science, or Mass Communication.
Digital Marketing Skills.
At least 2 years experience in a similar position.
Knowledge of the small business environment.
Excellent copywriting and editing skills in English.
Proven Content Writing Experience and familiarity with business development or related field.
Exceptional writing, research using multiple sources, and communication skills.
Evidence of content that has been published on the web.
Strong understanding of the target audience and industry trends.
Hands-on experience with Content Management Systems (WordPress), social media platforms, MS Office, and SEO keywords, and a basic understanding of HTML.
Familiarity with web publications.
An understanding of search engine optimization (SEO) and search engine marketing (SEM)
Having graphics/ infographics, and programming knowledge will be an advantage but not required.
Excellent written and verbal communication skills.
High typing speed and ability to create posts quickly.
Strong attention to detail, multitasking, and analytical skills.
Ability to meet deadlines, make confident decisions, and independently manage work.
Creativity and adaptability.

POSITION: FULL-TIME (40 hours minimum)

TYPE: REMOTE (with remote timesheet) for time being. Hybrid will be required as the organization grows with regional headquarter in Lagos.

WORKING DAYS: Mondays to Fridays (might be required to work weekends once in a while for a few hrs (2 to 3)

WORKING HOURS: (After website launch): 2x a week 8 am to 5 pm Nigeria time and 3x a week 7 am to 4 pm EST (1 pm to 10 pm Nigeria (WAT) time. )

REQUIREMENT: High-Speed Internet, Microsoft word, Powerpoint, and Outlook are required.

SALARY: ₦120,000 to ₦150,000 a month. (With the opportunity for advancement and higher pay)

Digital Creative Marketing Executive

Come Work With Us and get rewarded for your expertise, dedication, and commitment!

We are looking to hire an experienced, passionate, and enthusiastic Digital Marketing Manager who must be social media savvy to join our team. Your duties include online reputation, SMM, onsite SEO, supervising offsite SEO, and implementing and monitoring our digital marketing campaigns across all digital networks.

The ideal candidate will be responsible for overseeing the development and implementation of the Company’s overall digital marketing and communications plan, developing, and implementing social media strategies to increase our online presence and improve our marketing and sales efforts.

There is a huge opportunity to work your way into a senior management team with lucrative earning potential which includes earning commissions on online sales!

The Marketing Executive supports the Organization’s marketing strategy by helping plan, execute and track grassroots marketing programs. The incumbent should have an intimate knowledge of B2C sales and will help the Organization achieve goals by building strong marketing strategies and campaigns that resonate with our customers.

QUALITIES

Ability to work independently and flexibly.
Strong organizational and communication skills.
Capacity to prioritize and work on multiple projects with superior time management.
Passionate and dedicated to assisting in promoting the business toward increasing Sales, Profit, and Revenue.
Fast learner! Makes evident good technical understanding and can pick up new tools quickly.
The incumbent must be creative, witty, smart, a good narrator, a storyteller, excellent written, verbal, and analytical skills.
Can thrive working in a fast-paced company and Is a team player with the confidence to take the lead and guide other employees when necessary? (i.e.: content development, creation and editing of content, and online reputation management).

REQUIREMENTS

Interested candidates should possess a Bachelor’s Degree preferably in relevant fields (Marketing, Communications, or related field). A marketing degree is welcomed but not required with relevant work experience. MBA is not required but is an added advantage.
At least 3 years experience in digital marketing with some experience in managing a Marketing Team.
Have working knowledge of Advertising serving tools.
Perfect knowledge of web analytics tools (e.g. Google Analytics, NetInsight, WebTrends, etc.)
Has worked in a B2C business previously. Work experience that covers extensive field/BTL marketing, product launch, strong corporate comms experience, brand management, etc.
Strategic thinker and has executed strategic direction for a marketing unit.
Ability to translate brand and marketing strategy into simple and relatable initiatives for internal (staff) and external (customers) audiences.
Ability to market and engage with offline customers to gain market penetration.
Deep understanding of the various marketing disciplines.
Highly creative and innovative brand builder and has demonstrated results in building brand equity.
Experience in leveraging customer analytics and segmentation to drive business growth.
Maintains excellent writing and language skills and is an expert in content and creative writing.
Proficient Microsoft Office User (Advance), (PowerPoint and other presentations) and other marketing tools.
Possesses knowledge and experience in the tenets of traditional marketing.
Proficient in content marketing theory and application.
Experience in sourcing and managing content development and publishing.
Exhibits the ability to jump from the creative side of marketing to the analytical side, able to demonstrate why their ideas are analytically sound.
Displays in-depth knowledge and understanding of social media platforms, their respective participants (Facebook, Twitter, Instagram, YouTube, Pinterest, etc.), and how each platform can be deployed in different scenarios.
The Social Media Manager should be a highly motivated, creative individual with experience and a passion for connecting with current and future customers. That passion comes through as she/he engages with customers on a daily basis, with the ultimate goal of turning fans into customers and turning customers into advocates.
Enjoys a working knowledge of the blogging ecosystem relevant to the company’s field.
Displays the ability to effectively communicate information and ideas in written and video format.
Exceeds at building and maintaining sales relationships, online and off.
Maintains a working knowledge of the principles of SEO including keyword research and Google Analytics.
Highly knowledgeable in the principles of “Search and Social.”
Possesses functional knowledge and/or personal experience with WordPress.
Demonstrates winning Social Customer Service techniques such as empathy, patience, advocacy, and conflict resolution.
Possesses great ability to identify potential negative or crisis and apply conflict resolution principles to mitigate issues.

RESPONSIBILITIES

Website and Social Media Content Creation, Optimization, and Strategy:

PR – Build ONYC International and subsidiary brands’ reputation, visibility, and Top of Mind Awareness with the press, newsletters, thought leadership, and targeted campaigns.
Editorial Calendar: Leverage the right tools to manage your content. Implement a content editorial calendar to manage content and plan specific, timely marketing campaigns and social media content calendars.
Content Management: Administrate the creation and publishing of relevant, original, high-quality content for websites, blogs, and various social media channels and ads.
SEO: Optimize content for the website and social networking channels such as LinkedIn, Facebook, Instagram, YouTube, etc. (Solid experience in building active followers on LinkedIn, Facebook, and Instagram).
Social Media Management: Manage and oversee all the company’s social media marketing and advertising plan, content, and campaigns.

Analyze Reports: Track the website traffic flow and provide internal reports regularly which include the SEO (search engine optimization) and generation of inbound traffic
Cultivation of leads and sales.
Prepare online newsletters and promotional emails and organize their distribution through various channels.

Brand Reputation/ Marketing / Advertising Strategy:

Manage Company perception and brand equity.
Identify and improve organizational development aspects that would improve content (ie: employee training, recognition, and rewards for participation in the company’s marketing and online review building)

Marketing Strategy – Create and execute broad grassroots marketing strategies, campaigns, and promotions, for ONYC International. with the aim of driving sales and improving product & brand knowledge. And be responsible for understanding the business model, the company’s services, products, and solutions, positioning them favorably before target audience markets.

Plan and execute digital marketing campaigns including SEO/SEM, database management, email marketing, social media, and display advertising campaigns.
Own, evangelize and drive cohesiveness of key brand messages and USPs within field teams.
Development of brand awareness and online reputation including brainstorming new and creative growth strategies.
Event Strategy – Create a focused event participation plan and strategy (online and offline) to raise the profile of ONYC International and to reach its target audience, customers & desired partnerships.
Customer Segmentation – Define customer segments, needs, and value propositions. Value Proposition to Customers -Translate ONYC International’s offering into relatable value propositions for customers to drive uptake and build loyalty. Position ONYC International as the gateway to valuable data for consumers at the bottom of the pyramid stratum.
Understand metrics and KPIs of accounts and continually suggest optimizations to improve campaign performance.
Review campaigns and evaluate results. and analyze data to determine ROI from marketing initiatives and recommend changes, if needed to drive business growth.
Recruit and supervise the team that oversees the lead generation process, from both online and offline channels.
Segment Marketing: Marketing Strategies for Product Marketing, Community Relations. Regional Marketing.
Oversee Budget – Develop and oversee marketing budget and resource management to ensure optimal ROI on marketing spending.
Traditional and Digital Media – Be an expert in traditional and digital marketing strategies that drive awareness and create leads
Integrate all channels of marketing (social media, SEO, content marketing, email, print, and digital marketing)

SALARY

₦150,000 to ₦200,000 a month (paid at 28 days intervals so you will actually get 13 months in a year!)
Earn very lucrative commissions in addition to base salary (Commission is based on online sales generated once our sale target is reached)

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