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RMA REQUEST

Request Return Authorization Number

NOTE BEFORE SUBMITTING THIS FORM 

Return & RMA Policy Overview

  • Return requests must be submitted within 7 business days of receiving your product(s).
  • All merchandise must be returned in its original condition, including original packaging, tags, and/or protective bags.
  • A restocking fee may apply depending on the product type and the condition of the returned item and packaging.
  • All returned items must be received and inspected before any refund, replacement, or store credit is processed.
  • Final Sale / Clearance Bin items, Hair Accessories, and Hair Care Products are non-returnable.

Non-Refundable / Non-Creditable Fees

1) Venmo / Cash App / Zelle / Bank Transfer

Payments made via Venmo, Cash App, Zelle, or Bank Transfer are non-refundable for security reasons. If eligible, returns will be issued as store credit only.

2) Buy Now, Pay Later (BNPL) — Afterpay / Affirm

BNPL transaction fees (7%) are non-refundable. Customers remain responsible for BNPL payments until the provider completes any applicable adjustment.

3) Credit Card Payments

Credit card processing fees (3%) are non-refundable.

4) Shipping & Insurance

Shipping and insurance fees are non-refundable and non-creditable.

If your order qualified for free shipping and the returned items reduce the order total below $300 (USA) or $350 (Canada), applicable standard shipping and insurance fees will be deducted.

Restocking Fee Policy

We do not charge a restocking fee for items returned in perfect condition. A restocking fee may apply if the original packaging, including boxes, pouches, or protective materials, is missing or damaged. Please review our full Shipping & Return Terms for additional details.

You Must Log In to View the RMA Form

Please first Log In Here, then return to and refresh this page to display the RMA form.

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ONYC® CUSTOMER RAVE VIDEO GUIDELINES

Thank you for sharing your ONYC® Hair experience with us! To help us showcase your Customer Rave beautifully and maintain consistent quality across our website, social media, YouTube, and promotional materials, please review the submission guidelines for the type of Video Rave you selected.

Quick Video Rave

A Quick Video Rave is perfect if you already have a beautiful short video clip or would like to send us a simple video showing how your ONYC® Hair looks, moves, and complements your finished style.

▪ Submit a clear, original video clip, preferably around 8–20 seconds.

▪ Please record vertically whenever possible.

▪ Make sure the hair can be clearly seen, including its texture, length, fullness, movement, and overall look.

▪ Use good lighting, a steady camera, and a clean background.

▪ Your Quick Video Rave does not need to include a spoken review.

▪ Please avoid filters or effects that significantly change your appearance or the hair’s true color or texture.

▪ Please send the original video file whenever possible rather than a copy downloaded from Instagram, TikTok, WhatsApp, Facebook, or another social platform.

Full HD Video Rave

A Full HD Video Rave is a more complete Customer Rave that gives our editing team enough high-quality footage and audio to create a polished feature for our website, social media, YouTube, and other ONYC® promotional content.

▪ Your Full HD Video Rave must be at least 30 seconds long. For the best feature opportunity, we recommend approximately 45–60 seconds of usable footage.

▪ Please submit a clear, high-quality original HD video.

▪ Please record vertically unless our team specifically requests a horizontal video.

▪ Show the hair from the front, sides, and back so the texture, length, volume, movement, and overall finished look can be clearly seen.

▪ Include natural movement whenever possible so we can clearly see how the hair falls, moves, and behaves while worn.

▪ Use good lighting, a steady camera, and a clean, simple background so you and the hair are clearly visible.

▪ Whenever possible, ask someone to record you, especially for side and back views. Self-recorded videos are also welcome.

▪ Please avoid filters or effects that change your appearance or the hair’s color or texture. Don’t worry about perfection—our experienced video editors will make sure you look your best while keeping the hair true to life.

▪ We prefer solo videos. If submitting group content, each person shown must be wearing an ONYC® Hair product.

Voice Review Required for Full HD Video Raves

To make your Full HD Customer Rave feel more authentic, personal, and relatable, please include a short voice review sharing what you genuinely love about the ONYC® Hair featured in your video.

▪ Tell us in your own words what you love about the hair you are reviewing. This can include the texture, softness, fullness, blend, movement, length, styling versatility, natural appearance, or overall experience.

▪ Your voice review may be recorded directly as part of your video.

▪ If you already have beautiful video footage without spoken audio, that is perfectly fine. You may submit a separate audio recording of your review, and our video editor can incorporate it into your final Customer Rave.

▪ Please record your voice clearly with no music and minimal background noise.

▪ There is no need to edit your video or audio. Please send us the original files and allow our experienced editing team to handle the final production.

▪ Your review does not need to sound scripted. A few genuine sentences about your experience and what you love about the hair are perfect.

How to Send Us Your Original Video & Audio Files

To help us receive the clearest version possible, please upload your original video and, when applicable, original audio file directly from your phone, tablet, or computer.

Please avoid sending your files through Instagram, Facebook Messenger, WhatsApp, text message, or other social media messaging platforms, as these services may compress the files and significantly reduce their quality.

Before uploading, please make sure:

▪ You are uploading the original video and audio files directly from your camera roll, device, or computer.

▪ Your files have not been downloaded from Instagram, Facebook, TikTok, WhatsApp, or another social media platform.

▪ Your internet connection is stable and the upload finishes completely before you close the app or browser.

▪ You include your full name and order number with your submission.

▪ If submitting a separate voice recording, please place the audio file in the same folder as your video whenever possible.

Option 1: Share Through Dropbox

Upload your original video and any separate audio recording to your Dropbox account and send us a public view-only link.

How to Upload and Share Your Files:

1. Open Dropbox and sign in to your account.

2. Create a new folder and name it using your name, for example: Your Name – ONYC® Video.

3. Upload your original video and any separate voice recording directly from your phone, tablet, or computer and wait for the uploads to finish completely.

4. Open the folder’s sharing settings and create a public view-only link.

5. Make sure anyone with the link can open and download the files.

6. Copy the Dropbox folder link and add it to the comment section of the form.

Please keep the folder and link active until we confirm that your files have been successfully reviewed and downloaded. After confirmation, you may disable the link, restrict access, or delete the folder.

Important: If you prefer to keep your submission private, please use the private Google Drive option below.

Option 2: Share Through Google Drive

Upload your original video and any separate audio recording to a folder in your Google Drive account. You may share the folder with us using either a public link or private email access.

Uploading From Your Phone or Tablet

1. Open the Google Drive app and sign in.

2. Tap the plus sign (+) and select New Folder.

3. Name the folder using your name, for example: Your Name – ONYC® Video.

4. Open the folder, tap the plus sign (+) again, and select Upload.

5. Select your original video and, if applicable, your separate audio recording.

6. Keep the app open and allow all uploads to finish completely.

Uploading From Your Computer

1. Open Google Drive and sign in.

2. Select New, followed by New Folder.

3. Name the folder using your name, for example: Your Name – ONYC® Video.

4. Open the folder and select New, followed by File Upload.

5. Choose your original video and, if applicable, your separate audio recording.

6. Wait until all uploads have finished completely.

Option A: Share Using a Public Google Drive Link

1. Open the folder’s sharing settings.

2. Under General Access, select Anyone with the link.

3. Set the permission to Viewer.

4. Make sure anyone with the link can open and download the files.

5. Copy the Google Drive folder link and add it to the comment section of the form.

6. Keep the link active until we confirm that your files have been successfully reviewed and downloaded.

After receiving our confirmation, you may restrict access or delete the folder.

Option B: Share the Google Drive Folder Privately

If you prefer not to make your folder public, keep the folder restricted and temporarily share it directly with: onyccontent@gmail.com

Please give our email address Editor access so our team can access and download your original files.

1. Add onyccontent@gmail.com to the folder.

2. Copy the Google Drive folder link.

3. Add the link to the comment section of the form.

4. Keep our access active until we confirm that your submission has been successfully reviewed and downloaded.

Once we confirm that the download is complete, you may remove our email address, restrict the folder permissions, or delete the folder from your Google Drive account.

Please do not remove our access or delete the folder until you receive confirmation from our team.

Option 3: Send Through WeTransfer

You may also use WeTransfer to send your original video and any separate audio recording.

1. Open WeTransfer and sign in or create an account if required.

2. Select Upload Files and choose your original video and any separate voice recording from your phone, tablet, or computer.

3. Choose the option to create a transfer link and wait for all files to finish uploading completely.

4. Copy the WeTransfer link and add it to the comment section of the form.

Please submit your WeTransfer link promptly, as transfer links may expire.

Important Video-Quality Tips

▪ Upload the original video file directly from your camera roll or computer.

▪ Do not submit a screen recording or a video previously downloaded from social media or a messaging app.

▪ Do not compress, resize, or intentionally reduce the video quality.

▪ Clean your camera lens before recording.

▪ Keep your video-sharing link active until we confirm that your files have been successfully downloaded.

When completing the Customer Rave form, please include your full name and order number so our team can correctly identify your submission.

For examples of Customer Rave submissions, Click Here

to view our featured customers.

If you have any questions about the Questionnaire or submitting your Customer Rave, please Contact Us and select PR & MEDIA..

Public Relations and Communications Manager

Join Our Team and Get Rewarded for Your Dedication and Expertise!


Location Alert: Our office is in Abijo GRA! To ensure your commute is seamless, applicants should reside in or near Abijo, Sangotedo, Ajah, or Agungi.

About Us:

ONYC International is an umbrella company comprising an online store, a blog, a digital marketing sector, and a real estate company. We are seeking a high-level, creative, and driven Public Relations and Communications Manager to join our team with an opportunity for advancement. Your role will focus on delivering impactful communication strategies and strengthening our brand identity.

Position Overview:

As a Public Relations and Communications Manager, you will lead strategic communication initiatives to enhance brand visibility, engage stakeholders, and drive positive media relations.

Key Responsibilities:

  • Develop and implement communication strategies to elevate the company’s brand image.
  • Create engaging content across multiple platforms, including press releases, blogs, and social media.
  • Build and nurture relationships with media outlets, journalists, and influencers.
  • Plan and coordinate impactful events such as product launches and press conferences.
  • Monitor and analyze media coverage to identify trends and opportunities.
  • Oversee the company’s digital presence, including social media channels and website updates.

Requirements:

  • Bachelor’s degree in Public Relations, Communications, or a related field.
  • Proven experience in public relations and strategic communications.
  • Strong portfolio showcasing successful campaigns and media relations.

Why Join Us:

  • Collaborate in a dynamic environment with opportunities for career growth.
  • Be part of a company that values innovation and strategic impact.
  • Contribute to shaping a global brand’s success story.

SALARY:

  • ₦250,000 to ₦300,000 monthly, with opportunities for advancement.

UX/UI Frontend Web Master

Come Work With Us and get rewarded for your expertise, dedication, and commitment!

Location Alert: Our office is in Abijo GRA! To ensure your commute is seamless, applicants should reside in or near Abijo, Sangotedo, Ajah, or Agungi.

About Us:

ONYC International is an umbrella company comprising an online store, a blog, a digital marketing sector, and a real estate company. We are seeking a high-level, creative, and driven UX/UI Website Designer and Webmaster to join our team. Your role will focus on delivering visually stunning and functional web designs that enhance user experience and align with our brand vision.

Position Overview:

As a UX/UI Website Designer and Webmaster, you will design, develop, and maintain responsive web and mobile applications, collaborating with cross-functional teams to achieve a cohesive and high-quality web presence. This position requires creativity, technical expertise, and a strong commitment to user-centered design. We seek a candidate with a passion for creating intuitive, aesthetically pleasing, and highly functional websites.

Key Responsibilities:

  • Design visually appealing, responsive websites and optimize them for different devices and browsers.
  • Collaborate with product managers, developers, and other stakeholders to create intuitive, user-friendly designs.
  • Conduct user research, wireframing, prototyping, and usability testing.
  • Optimize UI components for enhanced user experience and align designs with brand guidelines.
  • Develop, test, and maintain web applications using HTML, CSS, JavaScript, and modern frameworks (e.g., React.js, Angular, Vue).
  • Ensure website performance, security, and seamless functionality.
  • Maintain and update digital assets, including interface design files, wireframes, and prototypes.
  • Utilize version control tools and collaborate with hosting providers for efficient project delivery.
  • Provide ongoing technical support, conduct regular website maintenance, and resolve any technical issues.
  • Conduct website maintenance tasks, including plugin updates, PHP upgrades, theme updates, broken link fixes, and security enhancements.

Requirements:

  • Bachelor’s degree in Web Development, Computer Science, or a related field (preferred).
  • Proven experience in UX/UI design with a strong portfolio showcasing user-centric design projects.
  • Minimum of 2-3 years of experience in website design, development, and maintenance.
  • Proficiency with design tools (e.g., Figma, Adobe XD) and frontend development technologies (HTML, CSS, JavaScript).
  • Experience with frameworks like React.js, Angular, or Vue.js.
  • Strong communication, teamwork, and problem-solving skills.
  • Ability to meet deadlines in a fast-paced environment and adapt to new technologies and industry trends.
  • Familiarity with server management, Git version control, and email marketing platforms is a plus.
  • Familiarity with Search Engine Optimization is a plus.
  • Familiarity with page builders like Elementor is a plus.

Why Join Us:

  • Work in a dynamic and collaborative environment with tremendous growth opportunities.
  • Be part of a diverse company with a strong brand presence across multiple industries.
  • Leverage your creativity to make a tangible impact on our digital products.

SALARY

  • ₦120,000 to ₦200,000 a month with the opportunity into a management position and raise!

 

OFFICE CLEANER/ ASSISTANT

IMMEDIATE HIRE! PLEASE DO NOT APPLY with NO Prior Experience.

Please Note: Applicants must reside in Sangotedo, Abijo, Awuyaya, or Lakwe for an easy commute to work.

Office Location: Abijo GRA (Second Gate) – within a 10-minute drive from Novare Mall.

Overview: We are looking for a diligent and reliable individual to join our team as an Office Assistant & Cleaner. This role involves maintaining the cleanliness and sanitation of our office space and providing support with various administrative tasks to ensure smooth operations.

PRIMARY RESPONSIBILITIES:

  1. Clean and sanitize all office areas, including desks, chairs, tables, and other furniture.
  2. Vacuum and mop floors to remove dust, dirt, and debris.
  3. Empty trash cans and replace liners as needed.
  4. Clean and disinfect restroom facilities, including toilets, sinks, and mirrors.
  5. Refill soap dispensers, hand sanitizers, and other restroom supplies.
  6. Wipe down and disinfect high-touch surfaces such as door handles and light switches.
  7. Dust and wipe down office equipment, including computers, printers, and telephones.
  8. Clean windows, glass doors, and other glass surfaces.
  9. Restock cleaning supplies and notify management of any shortages.
  10. Follow established cleaning schedules and procedures.
  11. Report to the supervisor and manage vendors for any repairs or maintenance.
  12. Adhere to health and safety regulations at all times.
  13. Run office errands as needed.

Working Hours:

  • Monday to Friday: 8:00 AM – 5 PM (1 hr break)
  • One Saturday a month: 9:00 AM – 4 PM (1 hr break)

Additional Information:

  • Cleaning Apron Provided.

Note: Only applicants with prior experience will be considered.

REQUIREMENTS AND SKILLS

  1. Minimum Qualifications: Candidates must possess at least a School Leaving Certificate (WAEC O’Levels).
  2. Experience: A minimum of 1 year of relevant work experience as an office cleaner or in a similar role is preferred. in a verifiable organization.
  3. Communication and Confidentiality: Ability to communicate professionally and maintain confidentiality.
  4. References: Two guarantors and one referee who is not a relative are required.
  5. Knowledge of cleaning techniques and equipment.
  6. Ability to work independently and efficiently.
  7. Attention to detail and thoroughness in cleaning tasks.
  8. Strong communication skills.
  9. Physical stamina and ability to lift and move heavy objects.
  10. Flexibility to work early mornings, evenings, or weekends as needed.
  11. Reliable transportation to and from work.
  12. Respect for the confidentiality and privacy of office personnel.
  13. Basic computer skills.
  14. Professional attitude and appearance.
  15. Respectful and good moral conduct.
  16. Ability to be resourceful and proactive when issues arise.

SALARY

  • ₦45 to ₦50,000 a month

 

LIVE- IN SECURITY GUARD

IMMEDIATE HIRE! PLEASE DO NOT APPLY with NO Prior Experience.

Note: This is a live-in position, requiring you to reside on the premises. Kindly refer to the hours of operation.

Location: Abijo GRA (Second Gate) – About 15 minutes drive from Novare Mall

Overview: We are seeking an experienced, vigilant, and physically fit individual to work independently as a security guard. Excellent communication skills are essential.

PRIMARY RESPONSIBILITIES:

  1. Open and close gates during working hours.
  2. Ensure gates are locked at all times.
  3. Oversee and regulate staff entry and parking on the property.
  4. Coordinate the securing of all premises during and after daily operations.
  5. Conduct routine patrols of the compound to ensure law and order according to company policies.
  6. Operate the water pump, electric meter credit,  generator, and inverter usage
  7. Maintain cleanliness of the compound including cutting grass grass.
  8. Promptly report any maintenance issues to the property manager.
  9. General property maintenance and office tasks.
  10. Prevent losses and damage by reporting irregularities and trespassers.
  11. Escalate issues to the supervisor and exercise discretion in determining appropriate actions.
  12. Regularly review security footage to identify any disruptions or illegal activities.
  13. Investigate and escalate suspicious activities or possessions in line with company guidelines.
  14. Compile and submit daily reports and data to the supervisor as required.
  15. Run small errands such as buying diesel and water.

Working Hours:

  • Monday to Saturday: 7:00 AM – 10 PM
  • Sunday: 7:00 AM – 10:00 AM / 6:00 PM – 10:00 PM

Additional Information:

  • A security house with 24-hour electricity will be provided!
  • Uniform Allowance 

Application Instructions:

To apply, please send your full resume, including a brief explanation of why you are the right fit for this position, to our provided WhatsApp number.

Note: Only applicants with prior experience will be considered.

REQUIREMENTS AND SKILLS

  • Minimum Qualifications: Candidates must possess at least a School Leaving Certificate (WAEC O’Levels).
  • Experience: A minimum of 2 years of relevant work experience as a security personnel in a reputable and verifiable organization.
  • Communication and Confidentiality: Ability to communicate professionally and maintain confidentiality.
  • References: Two guarantors and one referee who is not a relative are required.

SALARY

  • ₦45 to ₦60,000 a month

 

Dedicated Website Content Creator

Join Our Team for a Rewarding Experience in Expertise, Dedication, and Commitment!

We are seeking a talented, detail-oriented, and efficient website content creator with excellent time management skills to join our team.

Key Role: As our website and social media content creator, you will be crafting daily written content for our website and occasionally creating social media posts for platforms like Instagram, Facebook, Twitter, and TikTok. You will also be responsible for tracking and measuring the performance of all branded channels.

QUALITIES
  • Independent and flexible work style.
  • Strong organizational and communication skills.
  • Ability to prioritize and manage multiple projects efficiently.
  • Committed to contributing to business growth through increasing sales, profit, and revenue.
  • Quick learner with good technical understanding and proficiency in new tools.
  • Creative, witty, and skilled in storytelling with excellent written, verbal, and analytical skills.
  • Team player capable of leading and guiding in content development and editing.
REQUIREMENTS
  • Bachelor’s Degree in Media, Marketing, or related field preferred.
  • Proven writing experience.
  • Skills in creating engaging text and image content.
  • Strong understanding of SEO, keyword research, and Google Analytics.
  • Experience with content management.
  • Excellent copywriting and communication skills.
  • Strong analytical and multitasking abilities.
  • Knowledge of online marketing channels.
  • Familiarity with web design.
  • Proficient in WordPress, Canva, Instagram, & Twitter.
  • Location within commuting distance to Sangotedo/ Ajah.
RESPONSIBILITIES
  • Website and Social Media Content: Create and optimize daily written content for the website and social media platforms.
  • Editorial Calendar: Implement and manage a content editorial calendar for marketing campaigns and social media content planning.
  • Content Management: Oversee the creation and publication of original, high-quality content for websites, blogs, social media channels, and ads.
  • SEO: Optimize content for various social networking channels including LinkedIn, Facebook, Instagram, and YouTube.
  • Analyze Reports: Regularly track website traffic, SEO performance, and generate internal reports focusing on lead and sales cultivation.
  • Coordinate online newsletters and promotional emails, and manage their distribution across channels.
SALARY
  • ₦80,000 to ₦130,000 per month (paid at 28-day intervals, resulting in 13 payments per year).
  • Opportunity to earn lucrative commissions in addition to base salary (based on online sales targets).

 

PR, Social Media, and Partnership Program Manager

Come Work With Us and get rewarded for your expertise, dedication, and commitment!

PLEASE NOTE BEFORE APPLYING!
  • The position is for immediate hire, 100% Onsite, no remote work with a big opportunity for advancement.
  • Our office is located in Sangotedo. The preferred candidate must reside within Sangotedo, Ajah, Agungi, and Chevron’s vicinity.
  • Serious candidate ONLY. PLEASE DO NOT apply if you have NO previous experience. We are looking for applicants who would like to grow with our company long-term.
CURRENT WORK HOURS:
  • Please Note the Work Hours if hired (We operate in USA EST Time): 
  1.  Mon-Fri: 7 am to 4 pm EST (1 hr break) which is  1-10 pm Nigeria (WAT) time.
  2.  USA daytime saving period (Sun, Mar 13 to Sun, Nov 6) Mon-Fri: 7 am to 4 pm EST (1 hr break) which is  12 – 9 pm Nigeria (WAT) time.
  3.  After one month, you will only work 3 days a week for the above schedule and the rest will be 8-5 pm Nigeria time!

 

WE ARE SERIOUS ABOUT BUSINESS, ARE YOU?
  • Are you an individual with a penchant for smart and strong marketing who possesses a Social Media, Content Creation, and Public Relations background?
  • Do you have an entrepreneurial spirit, customer service skills, and a strong independent work ethic?
  • Are you trustworthy and can follow exact deadlines without making delays or excuses? This is important as you will be reporting directly to the CEO and COO.
If the answer to all the above is yes, then we need you!

We are an International Hair Extensions Company looking for a PR and Marketing Manager to be part of the team to manage all Communications and Social Media profiles of the ONYC company brand in Nigeria and beyond.  To build ONYC and CEO’s personal brand and expand on current social media and brand strategy. This role would collaborate with our CEO and COO to execute the brands’ thought leadership strategy.

We need someone who lives in the online marketing/ social media arenas, with a passion for the web and PR. Someone who is creative, good at coming up with ideas — willing to take an idea and run with it without a lot of micro-managing, has tons of enthusiasm for what they are doing and is always looking for what we can do next. We need someone who has a desire to learn and be part of a team but can think outside the box and help brainstorm new ideas. Also, we need someone who is communicative and knows how to follow up on assignments when necessary.

PRIMARY RESPONSIBILITIES: (Focus of the position includes but is not limited to the Following Responsibilities)
1) Managing Social Media Accounts:

Management of social media accounts (Facebook/ Twitter/ YouTube/ LinkedIn, Flickr, Tumblr, Instagram, etc), daily to engage users, increase user retention as well as expand membership & brand recognition. 

  • Develop, implement, and manage our social media strategy with the aim of increasing brand awareness and customer engagement.
  • Develop, manage, and oversee social media content creation and dissemination!
  • Creating captivating content for an organization’s social media including writing blogs, articles, posts, and multimedia content.
  • Measure the success of every social media campaign and give monthly reports of the social media platforms.
  • Provide engaging and trendy topics for the brand.
  • Stay up-to-date with the latest social media best practices and technologies.
  • Familiar with social media marketing tools.
  • Track and analyze SEO in order to provide effective solutions for content optimization.
  • Developing monthly reports on emerging social media trends that will be submitted to the management and executive teams.
  • Managing a social media team and guiding junior members.
  • Monitoring and responding to customer feedback and comments via social media and third-party sites.
  • Research and engage with LinkedIn groups relevant to Beauty, Hair, Fashion, Travel, and Entrepreneurship.
  • The ability to frame stories to be of interest to both the consumer and trade marketplaces is important; the ability to write social-media-friendly headlines is an absolute must
2) Public Relations:

Create and maintain a positive public image for our brand. Create Press Releases and Newsletters. This entails coming up with topics on what is going on in our company and creating a new story, written in the third person that seeks to demonstrate to various media outlets the newsworthiness of our new product arrivals, events, new services, or happenings. 

3) Partnerships Management and Lead Generation:

This entails maintaining current partnerships (stylists, customers, affiliates, and celebrity endorsements), creating cross-publicity for us, and acquiring future partnerships. This means searching for and monitoring the most popular blogs/bloggers, hairstylists, fashion gurus, makeup artists, and celebrities – contacting them to collaborate.  

You will also have to search around for similar blogs and websites that discuss hair & beauty and engage in the conversation. Network with industry professionals and influencers via social media.

4) Content and Blog Manager: 

Editing content creators’ articles for Blogs and websites to ensure proper grammar, relativity, and appropriate SEO formatting.

5) Daily/Monthly Sales Strategy Tracking:

Create and implement a sales strategy and tracking system where daily online sales are tracked to determine which sales are derived from partnerships, customers, online, and storefronts. Design a monthly report indicating partnership sales for each month.

6) Brand Reputation Management:

Actively managing the references, conversations, and feedback of the business through online sources as well as in the offline environment and creating a good defense as well as an attack strategy. Developing and overseeing competitions and campaigns to draw attention to a brand.

7) Project Management:

Work on behalf of our CEO in some of her work which includes but is not limited to managing ongoing PR and marketing projects. For example, reviewing and corresponding with our video editor, photographers, photo editor, web developer, article writers, PR firm, and marketing partners.

  •  Setting measurable goals for campaigns, measuring and showing the Return on Investment.
  • Liaising with other departments and creatives to create a holistic and effective online marketing strategy.
  • Strong leadership skills, including the ability to manage a group of bloggers in varying time zones.
  • Superb writing and editing skills.
  • Good sense of self-awareness with a team player mentality and approach.
8) Customer Service:

In the event of high call volume or in the absence of the customer service manager, you may be required to act as a customer service agent.

QUALIFICATIONS:
  • Reliable, quick, and forward-thinking.
  • Analytical and multi-tasking skills.
  • A fast writer with excellent copyrighting skills. with a proven track record of writing blogs and content. 
  • Must have excellent oral and written English communication skills with clear and precise spoken English (we are an International company with branches in the USA, UK, and Nigeria)
  • Great command of the English language – both oral and written.
  • Must be highly motivated, organized, and extremely detail-oriented.
  • Computer skills are a must. Proficient in Word, Excel, PowerPoint, and Outlook to manage multiple calendars, track information, type correspondence, additional general office duties, and facilitate office maintenance.
  • Exposures to social media, email, and design tools are a must for this role.
  • A minimum of HND or its equivalent from a recognized institution of higher learning.
  • A minimum of 2 years of working experience in online Public Relations, Social Media, and Marketing is required.
  • Experience in email marketing and electronic/social platform marketing is required.
  • Time management experience is required.
  • We are looking for an outgoing self-starter with a positive attitude who enjoys a small business environment.
  • Applicants MUST be willing to work in a diversified environment.
  • At least 2 years of experience in communications, journalism, or PR role at a PR agency or at a technology company.
  • BA in English, Journalism, or Communications preferred.
  • Experience in managing all social media channels for brand marketing and a successful track record of creating engaging social media content on LinkedIn, Facebook, and Twitter.
  • Experience executing sponsored/targeted ads on Facebook, Twitter, and LinkedIn will be great.

 

ADDITIONAL INFORMATION:
  • Interest in the Hair and Beauty Industry is a huge plus.
  • Experience in a content management system like WordPress is a huge plus.
  • Administrative and customer service experience with great Phone Etiquette is a plus.
  • Interest in the hair, fashion, and beauty industry is a plus.
  • Data Entry experience is a plus.
  • Ability to deliver creative content for all pages and platforms (text, photos, and videos)
  • Knowledge of SEO, keyword research, and Google Analytics is a plus.
  • Knowledge of aggressive online marketing channels.
  • Knowledge of creative content creation platforms such as Canva.
SALARY

  • ₦2000,000 to ₦250,000 a month (paid at 28 days intervals so you will actually get 13 months in a year!)

  • Earn very lucrative commissions in addition to base salary (Commission is based on online sales generated once our sale target is reached) 

  •  

FULL-TIME SEO/ ORM Manager

Come Work With Us and get rewarded for your expertise, dedication, and commitment!

Are you a proven  SEO SPECIALIST with an understanding of Online Reputation? Then come work with us and be rewarded…

Online reputation management is the process of controlling what shows up when someone Googles a brand name. ORM shows the brand’s credibility and its customer’s trust in it. A company’s brand and reputation will live or die by what is said about it online. The definition itself says what shows up when someone Googles a brand! 

Reputation management is not all about suppressing unflattering links, along with this; it is the process of building a good and positive brand image that gives quality and relevant information to the users.   

You will be responsible for managing all SEO and ORM activities such as content strategy, contextual link building, and keyword strategy to increase reputation and rankings on all major search networks. You will also manage all SEM campaigns on Google, Yahoo, and Bing in order to maximize ROI once implemented.

Responsibilities

  • Ensure the brand’s reputable profiles and links show on brand keywords.
  • Finding high authority profiles for brand reputation which will rank on #1 page when anybody searches our keywords.
  • Plan, develop implement and optimize offsite SEO strategies that increase the asset’s search engine rankings.
  • Social Media Marketing.
  • Creation of Content Marketing plan – Article/Blogs
  • Directory Submission.
  • Target keywords/entities by creating a three-tier or multi-tier structure.
  • Promoting our website + social sites like Pinterest, and YouTube by creating a linking structure in Guest posts so that it looks natural to Google. And this will also increase our website and social profile ranking in Google SERP’s.
  • Finding different ways to promote our Guest Posts or blogs by Document Sharing, putting natural links to a guest post by image sharing, social
  • Blog Commenting.
  • Social Bookmarking.
  • Local Citations.
  • Image Sharing.
  • Link Building: Only Contextual do follow backlinks with a low spam score of 10% or less.
  • Work towards organic search optimization and ROI maximization.
  • Regularly perform thorough keyword research.
  • Identify key SEO KPIs
  • Monitor redirects, click rate, bounce rate, and other KPIs.
  • Identify buyer persona to better target identified audiences.
  • Identify problems and deficiencies and implement solutions in a timely manner.
  • Suggest improvements for process and productivity optimization.
  • Stay up to date with the latest SEO and digital marketing latest trends and best practices across the industry Google, Bing, Amazon, Yahoo, etc
  • Work with a team of website, blog, and content writers to improve website search results across multiple assets.
  • Prepare and present full weekly reports.

 

Requirements Qualification and Skills

  • Experience planning and implementing a successful ORM strategy
  • Experience planning and implementing a successful SEO strategy
  • Huge Offsite SEO knowledge, understanding of how to create backlinks etc.
  • Demonstrable examples of successful SEO campaigns to be discussed at your interview
  • In-depth experience with website analytics tools (e.g, Google)
  • Working knowledge of HTML, CSS, and JavaScript development and constraints
  • Knowledge of ranking factors and search engine algorithms
  • Up-to-date with the latest trends and best practices in SEO
  • Ability to analyze data and provide evidence-based recommendations
  • Experience in social media (Twitter, Facebook, LinkedIn, Youtube)
  • Experience in Forums and Blog posting to further enhance the best approach and practice.
  • Auditing and reviewing our site performance and strategies to find opportunities to deliver SEO ranking & revenue growth.
  • Conducting competitor analysis to find opportunities and new tactics and strategies to deploy to drive SEO ranking & revenue growth across link building, on-site, content
  • Identify weaknesses within the SEO profile of our websites and develop strategies for growth in multiple markets
  • Keeping ahead following Google Algorithm updates, analyzing changes across the market, and actioning projects as a result/in preparation for these updates.
  • Ability to produce a strategy and deliver on multiple projects simultaneously
  • Strong knowledge and experience using SEO tools (Ahrefs, SEMRush, etc..)
  • Understand the intricacies across blogging, website, and social media content and how they impact SEO strategies
  • Must be creative enough to come up with going viral concepts and strategies
  • Strong command of the English language and grammar
  • Very good communication skills.
  • BS/MS degree in a quantitative, test-driven field
  • Google Analytics: 2 years (Preferred)

SALARY

  • ₦120,000 to ₦180,000 a month with the opportunity into a management position and raise! 

 

Web Content Creator/Manager – (Women Entrepreneur NGO)  

Add your name to a Cause Bigger than you & Get Rewarded for doing so!

Are you a  dedicated Content creator with an unparalleled passion for entrepreneurship? 

Do you have a passion for entrepreneurship as it relates to women? Our CEO and founder is a passionate female entrepreneur who knows the role her mother played in making her who she is today. 

She is finalizing the launch of her International African Women Entrepreneurship Organization. The mission of this NGO is to have a digital space to spotlight, the resilience, optimism, challenges, and limitations that affect African women entrepreneurs both in Africa and around the world.

Identifying these, we will set up different support avenues from mentorship to business advice as well as financial assistance like microlending and business promotion. We are thinking big here! 

The preferred candidate should be very passionate about female entrepreneurship and have the mindset of empowering women.

The preferred candidate should have good knowledge of entrepreneurship in general and a good zeal to succeed! The preferred candidate will be an integral part of the organization. This means you will be responsible for ensuring the organization’s strategic direction and growth with high productivity and optimism about meeting future goals.

 

RESPONSIBILITY:

Phase One –  Website and Branding

  • Web Development:  The website is brand new and has no content. The first stage will be for you to create all the necessary content for the organization’s website and publication including the mission statement and assist in drafting the operational plan!
  • Branding and SEO: Conduct keyword in-depth research on industry-related topics (combining online sources, interviews, and studies) in order to develop original content.
  • Content Creation and Distribution: Deliver unique quality SEO-rich writing pieces that still appeal to our audiences, attract readers and boost organization awareness throughout social media and web platforms.
  • Ensure all-around consistency (style, fonts, images, and tone)

 

Phase Two – Organisation Development and Public Relations:

  • Daily Social media posts on all platforms.
  • Promoting the organization’s blog by pitching articles to various third-party platforms in the Entrepreneur field, newspapers, magazines, and television. 
  • Write a convincing pitching template to promote our cause and find high-profile celebrities and public figures that align with our values and mission.
  •  Blogger outreach to garner backlinks but following editorial guidelines when creating content.
  • Analyzing performance indicators and web traffic and determining the effectiveness of created content. Suggest actions to be taken at any time to ensure search engine optimization.
  • Creating blog content and a periodic newsletter as well as a press release.
  • Prepare well-structured drafts using Content Management Systems.

      

QUALIFICATION:

  • First degree (business background) from a tertiary institution with Publishing and Digital Marketing, Computer science, or Mass Communication.
  • Digital Marketing Skills.
  • At least 2 years experience in a similar position.
  • Knowledge of the small business environment.
  • Excellent copywriting and editing skills in English.
  • Proven Content Writing Experience and familiarity with business development or related field. 
  • Exceptional writing, research using multiple sources, and communication skills.
  • Evidence of content that has been published on the web.
  • Strong understanding of the target audience and industry trends.
  •  Hands-on experience with Content Management Systems (WordPress), social media platforms, MS Office, and SEO keywords, and a basic understanding of HTML.
  • Familiarity with web publications.
  • An understanding of search engine optimization (SEO) and search engine marketing (SEM)
  • Having graphics/ infographics, and programming knowledge will be an advantage but not required.
  • Excellent written and verbal communication skills. 
  • High typing speed and ability to create posts quickly.
  • Strong attention to detail, multitasking, and analytical skills.
  • Ability to meet deadlines, make confident decisions, and independently manage work.
  • Creativity and adaptability.

POSITION: FULL-TIME (40 hours minimum)

TYPE: REMOTE (with remote timesheet) for time being. Hybrid will be required as the organization grows with regional headquarter in Lagos.

WORKING DAYS:  Mondays to Fridays  (might be required to work weekends once in a while for a few hrs (2 to 3)

WORKING HOURS: (After website launch): 2x a week 8 am to 5 pm Nigeria time and 3x a week 7 am to 4 pm EST (1 pm to 10 pm Nigeria (WAT) time. )

REQUIREMENT: High-Speed Internet, Microsoft word, Powerpoint, and Outlook are required. 

SALARY: ₦120,000 to ₦150,000 a month. (With the opportunity for advancement and higher pay)

 

Content Writer/Researcher Intern 

Come Work With Us and get rewarded for your expertise, dedication, and commitment!

We are looking for a remote content writer intern to join our digital marketing team and produce original content that will enrich our customers/clients.

It is important for the preferred writer to be knowledgeable and passionate about the beauty, hair, and general aesthetics industries in order to provide high-quality content.

In order to be a successful writer in this role, you’ll need to be skilled at researching and producing quality content that is relevant to the industry. This may include blog posts, articles, landing page content, etc. To be successful in this position, writers must also have the ability to capture readers’ attention with interesting and engaging stories.

Responsibilities

  • Keep up with the most recent developments in social media, tools, and applications.
  • Conduct research on audience preferences and current benchmark trends in the fields of beauty, hair, and general aesthetics.
  • Work on the content strategy with other writers and designers.
  • To market our goods and services, create content that is clear, succinct, and persuasive.
  • Work along with other departments, such as marketing, sales, and customer service, to ensure that all material is produced consistently.
  • Determine the content gaps and wants of our audience, then suggest fresh approaches to help our brands become more well-known.

Requirements

Skills necessary for this role:

  • Proven work experience as a content and/or copywriter in beauty, hair, and general aesthetics.
  • Excellent writing, proofreading, and editing skills.
  • Excellent research skills and attention to detail.
  • Excellent time management and communication skills.
  • Ability to work in a team and independently to meet deadlines.
  • Ability to utilize creative content guidelines (text, image, and video).
  • Hands-on experience with Content Management Systems (WordPress, Google Docs, Google Sheets, e.t.c)
  • Good knowledge of SEO and Analytics.
  • BSc degree in English language or relevant field.

SALARY

  • ₦50,000 to ₦70,000 a month

 

Digital Creative Marketing Executive

Come Work With Us and get rewarded for your expertise, dedication, and commitment!

We are looking to hire an experienced, passionate, and enthusiastic Digital Marketing Manager who must be social media savvy to join our team. Your duties include online reputation, SMM, onsite SEO, supervising offsite SEO, and implementing and monitoring our digital marketing campaigns across all digital networks.

The ideal candidate will be responsible for overseeing the development and implementation of the Company’s overall digital marketing and communications plan, developing, and implementing social media strategies to increase our online presence and improve our marketing and sales efforts.

There is a huge opportunity to work your way into a senior management team with lucrative earning potential which includes earning commissions on online sales!

The Marketing Executive supports the Organization’s marketing strategy by helping plan, execute and track grassroots marketing programs. The incumbent should have an intimate knowledge of B2C sales and will help the Organization achieve goals by building strong marketing strategies and campaigns that resonate with our customers.

 

QUALITIES

  • Ability to work independently and flexibly.
  • Strong organizational and communication skills.
  •  Capacity to prioritize and work on multiple projects with superior time management.
  • Passionate and dedicated to assisting in promoting the business toward increasing Sales, Profit, and Revenue.
  • Fast learner! Makes evident good technical understanding and can pick up new tools quickly.
  • The incumbent must be creative, witty, smart, a good narrator, a storyteller, excellent written, verbal, and analytical skills.
  • Can thrive working in a fast-paced company and Is a team player with the confidence to take the lead and guide other employees when necessary? (i.e.: content development, creation and editing of content, and online reputation management).

REQUIREMENTS

  • Interested candidates should possess a Bachelor’s Degree preferably in relevant fields (Marketing, Communications, or related field). A marketing degree is welcomed but not required with relevant work experience. MBA is not required but is an added advantage.
  • At least 3 years experience in digital marketing with some experience in managing a Marketing Team.
  • Have working knowledge of Advertising serving tools.
  • Perfect knowledge of web analytics tools (e.g. Google Analytics, NetInsight, WebTrends, etc.)
  • Has worked in a B2C business previously. Work experience that covers extensive field/BTL marketing, product launch, strong corporate comms experience, brand management, etc.
  • Strategic thinker and has executed strategic direction for a marketing unit.
  • Ability to translate brand and marketing strategy into simple and relatable initiatives for internal (staff) and external (customers) audiences.
  • Ability to market and engage with offline customers to gain market penetration.
  • Deep understanding of the various marketing disciplines.
  • Highly creative and innovative brand builder and has demonstrated results in building brand equity.
  • Experience in leveraging customer analytics and segmentation to drive business growth.
  • Maintains excellent writing and language skills and is an expert in content and creative writing.
  • Proficient Microsoft Office User (Advance), (PowerPoint and other presentations) and other marketing tools.
  • Possesses knowledge and experience in the tenets of traditional marketing.
  • Proficient in content marketing theory and application.
  • Experience in sourcing and managing content development and publishing.
  • Exhibits the ability to jump from the creative side of marketing to the analytical side, able to demonstrate why their ideas are analytically sound.
  • Displays in-depth knowledge and understanding of social media platforms, their respective participants (Facebook, Twitter, Instagram, YouTube, Pinterest, etc.), and how each platform can be deployed in different scenarios.
  • The Social Media Manager should be a highly motivated, creative individual with experience and a passion for connecting with current and future customers. That passion comes through as she/he engages with customers on a daily basis, with the ultimate goal of turning fans into customers and turning customers into advocates.
  • Enjoys a working knowledge of the blogging ecosystem relevant to the company’s field.
  • Displays the ability to effectively communicate information and ideas in written and video format.
  • Exceeds at building and maintaining sales relationships, online and off.
  • Maintains a working knowledge of the principles of SEO including keyword research and Google Analytics.
  • Highly knowledgeable in the principles of “Search and Social.”
  • Possesses functional knowledge and/or personal experience with WordPress.
  • Demonstrates winning Social Customer Service techniques such as empathy, patience, advocacy, and conflict resolution.
  • Possesses great ability to identify potential negative or crisis and apply conflict resolution principles to mitigate issues.

RESPONSIBILITIES

Website and Social Media Content Creation, Optimization, and Strategy: 

  • PR – Build ONYC International and subsidiary brands’ reputation, visibility, and Top of Mind Awareness with the press, newsletters, thought leadership, and targeted campaigns.
  • Editorial Calendar: Leverage the right tools to manage your content. Implement a content editorial calendar to manage content and plan specific, timely marketing campaigns and social media content calendars.
  • Content Management: Administrate the creation and publishing of relevant, original, high-quality content for websites, blogs, and various social media channels and ads.
  • SEO: Optimize content for the website and social networking channels such as LinkedIn, Facebook, Instagram, YouTube, etc. (Solid experience in building active followers on LinkedIn, Facebook, and Instagram).
  • Social Media Management: Manage and oversee all the company’s social media marketing and advertising plan, content, and campaigns.
  • Analyze Reports: Track the website traffic flow and provide internal reports regularly which include the SEO (search engine optimization) and generation of inbound traffic
    Cultivation of leads and sales.
  • Prepare online newsletters and promotional emails and organize their distribution through various channels.

Brand Reputation/ Marketing / Advertising Strategy:

  •  Manage Company perception and brand equity.
  • Identify and improve organizational development aspects that would improve content (ie: employee training, recognition, and rewards for participation in the company’s marketing and online review building)
  • Marketing Strategy – Create and execute broad grassroots marketing strategies, campaigns, and promotions, for ONYC International. with the aim of driving sales and improving product & brand knowledge. And be responsible for understanding the business model, the company’s services, products, and solutions, positioning them favorably before target audience markets.
  • Plan and execute digital marketing campaigns including SEO/SEM, database management, email marketing, social media, and display advertising campaigns.
  • Own, evangelize and drive cohesiveness of key brand messages and USPs within field teams.
  • Development of brand awareness and online reputation including brainstorming new and creative growth strategies.
  • Event Strategy – Create a focused event participation plan and strategy (online and offline) to raise the profile of ONYC International and to reach its target audience, customers & desired partnerships.
  • Customer Segmentation – Define customer segments, needs, and value propositions. Value Proposition to Customers -Translate ONYC International’s offering into relatable value propositions for customers to drive uptake and build loyalty. Position ONYC International as the gateway to valuable data for consumers at the bottom of the pyramid stratum.
  • Understand metrics and KPIs of accounts and continually suggest optimizations to improve campaign performance.
  • Review campaigns and evaluate results. and analyze data to determine ROI from marketing initiatives and recommend changes, if needed to drive business growth.
  • Recruit and supervise the team that oversees the lead generation process, from both online and offline channels.
  • Segment Marketing: Marketing Strategies for Product Marketing, Community Relations. Regional Marketing.
  • Oversee Budget – Develop and oversee marketing budget and resource management to ensure optimal ROI on marketing spending.
  • Traditional and Digital Media – Be an expert in traditional and digital marketing strategies that drive awareness and create leads
  • Integrate all channels of marketing (social media, SEO, content marketing, email, print, and digital marketing)

SALARY

  • ₦150,000 to ₦200,000 a month (paid at 28 days intervals so you will actually get 13 months in a year!) 

  • Earn very lucrative commissions in addition to base salary (Commission is based on online sales generated once our sale target is reached) 

*Final Sale *Limited Inventory, this product cannot be restocked!

 

*Final Sale *Limited Inventory, this product cannot be restocked!

color 2

*Final Sale *Limited Inventory, this product cannot be restocked!

color 2

*Final Sale *Limited Inventory, this product cannot be restocked!

color 1b

*Limited Inventory, this product cannot be restocked!

color 27

*Final Sale *Limited Inventory, this product cannot be restocked!

color 2

color 27

  •  The Dark Natural Black is similar to Off Black 1B. This is darker than the regular Natural Black (modeled pictures).
  • Please do not try to color this hair a lighter color. However, you can easily go darker (Say Jet Black or Midnight Blue).
  • Though with limited options, you can explore the already Colored Weave Bundles if you are looking for lighter colors…
Shipping Insurance

CLOSURE AVAILABILITY – UPDATE

IMPORTANT NOTE:

1) Once sold out, we will not be restocking the Closures until further notice!

2) The impact of COVID has forced some of our partners overseas to temporarily close. Coupled with the scarcity of finding experienced technicians that can produce our gradual density closures.

3) We strongly advise you to stock up on whatever you are able to order at this time!

4) Make sure to SUBSCRIBE to the Mailing list to be notified once we commence the Closure Production.  You can also add the product of Interest to a waitlist. 

SHOP ALL CLOSURES HERE!

Shipping Insurance

INVENTORY AVAILABILITY – UPDATE

IMPORTANT NOTE:

1) Once sold out, we will ONLY be restocking the color #4 and natural Black of most items. We will also not be restocking 24 and 26” lengths.

We strongly advise you to stock up on whatever color you are able to order at this time!

2) Color #27 and 4/27 are discontinued in the following textures: Curly Addiction, Kinky 3B-3B, and Tight Kinky 3C-4A. It is almost impossible for us to achieve these colors on these textures without compromising hair integrity. 

They are still available in Straight and Wavy Textures!

3) This decision is because of the impact from COVID coupled with the scarcity and high cost of raw material and finally but not least, the COMPLEXITY of producing the PERFECT curls you all love and in colored options.

4) However, we know that some of our loyal customers are used to certain colors and lengths. Because of this, we will be having an option for you guys to order certain colors as well as length 24” and 26” as a Custom order!

5) If you are an existing customer that wishes to place a custom order before the official launch, please email support@onychair.com. Make sure to send full details of your item of interest.

5) Please make sure your request falls into the possible options we have provided! You can read the full details of the custom order including available products, color, and length options HERE!

 

Signature Confirmation

– Add Signature to Shipping*

Selecting the “Add Signature*” option, will authorize the Shipping Carrier to ONLY deliver your package with the signature required option. This means if no one is around, your package will not be delivered.

Important Notes:

1) Selecting the signature option does not protect your shipment from lost, damaged, or stolen. If you need the shipment protected, you must select the “Add Insurance*”

2) Delivering Your Package:

  • We strongly encourage you to track your package to know the updated status. As stated in our shipping terms, it is each customer’s responsibility to track the order. Failure to do so will warrant the item to be returned to us. In that case, we will charge you an additional shipping fee for the return, we will also charge you a shipping fee to reship your item plus a Restocking fee may apply.
  • If you selected US Postal service and miss the first delivery attempt, they will NOT try to redeliver your package. You MUST go to your local post office to pick up your package! If you do not know your local post office, feel free to call 1-800-ASK-USPS for assistance.
  • You can easily view your Order History Here. Please ensure to open the actual order in question to view the tracking number or other important notes associated with that order.
Shipping Insurance

INSURANCE POLICY – PACKAGE PROTECTION

We will strongly recommend adding insurance to your package! This ensures if your package is lost, damaged on arrival, or stolen a claim can be filed.

Important Notes:

1) Insurance and shipping fee is nonrefundable or valid on credit issued.

2) Please Note the Claim eligibility base on the carrier:

UPS – 1 to 7 days after the shipment date, once the package has been confirmed as delivered or lost.
USPS – 30 days after the shipment date.
DHL – within 30 days after the shipment date.

3) If you added the “Add Insurance” and your package is lost or damaged on arrival, CONTACT US IMMEDIATELY and we will file the insurance claim for you. We will provide the supporting documents to the insurance company to investigate the problem and contact you if any further documents are required.

4) International: The added insured value MUST match the declared value. We cannot insure it for high value and then declare it for less. If you wish to avoid high duty, then during checkout, you should not select the Insurance option!

Please Note: UPS automatically award $100 for uninsured item and US Postal service award $50. This means if your item is lost or damaged, you will ONLY be eligible for $50 or $100.

5) We strongly advise you to keep Damaged items in the exact condition you received them.

6) Warning: Any fraudulent claims will make the recipient liable for prosecution for mail fraud under the Federal Criminal Code.

 CUSTOM ORDER ITEM!

Custom-order items are not available for immediate shipment. 

Items will be available within 6 to 12 weeks from your order confirmation date.

Please order an in-stock item if you do not wish to wait! The custom-order item is non-refundable. It is also non-exchangeable unless the wrong item is received. (Not that we would ship you the wrong item!). It is great for those that want a particular length and/ or color we do not stock.

Discount codes are not redeemable on Custom Order.

Read the Custom Order FAQs HERE

 
Venmo

Important NOTE BEFORE ORDERING

  • Venmo is ONLY available for USA customers. Your order must be shipped to a USA Location.
  • Before sending us payment, make sure you place your order first. Then send the exact amount on your order invoice.
  • NOTE to reference your Order Number during payment.
  • Pay using our Venmo user name “@ONYC-Hair” or Email “orders@onychair.com”
Cash App Usd

Important NOTE BEFORE ORDERING

  • Available for USA and UK customers.
  • Before sending us payment, make sure you place your order first. Then send the exact amount on your order invoice.
  • NOTE to reference your Order Number during payment.
  • Pay using our Cash App username “$ONYCUSA”

Important NOTE BEFORE ORDERING

  • Available for USA customers. Your order can be shipped to an International Location.
  • Zelle payment requires an additional one business day to process, this means that the same-day order processing is not applicable.
  • Both the sender and recipient of a Zelle payment must have US-based bank accounts and phone numbers.
  • Before sending us payment, make sure you place your order first. Then send the exact amount on your order invoice.
  • NOTE to reference your Order Number during payment.
  • Pay using our Zelle email “orders@onychair.com”
Credit Card

Shipping to a different address? 

  • We will NEED further verification on ALL credit card orders being shipped to an address other than your billing address for security purposes.
  • This verification will require you to (1) Send a copy of the front and back of your credit card and (2) Fill in a signed copy of our Credit Card Authorization Form.
  • International Billing and/ or Shipping?  We only accept Canadian credit cards.  Click to learn acceptable International Payment Options under our “Payment Terms” 
  • Canadian Billing Address: Please note we can only ship to the billing address with all Canadian credit card payments. If you want it shipped to any other address, then choose another form of payment.
  • Using a Debit Card?  Please note that our system runs Debit Card as Credit Card. This results in the payment getting declined or having a false trigger as “fraud”.
    To avoid this error, we recommend you checkout with your debit card but via our third-party payment apps like “VENMO, CASH APP, or ZELLE”  You can also pay via direct bank transfer.
  • PLEASE DO NOT continue with this form of payment if:
    1) Your credit card billing address is different from your shipping address and you do not wish to do further verification.
    2) Or your credit card Billing and/ or Shipping address is an International address other than Canada.
    3) Or you are using a Debit Card, and you do not wish to do further verification.
Discount Icon Sale

GOT MORE COUPON?

1. If you are using more than one coupon, please make sure to enter the coupon with the highest amount first! This way you can maximize your savings!

2. Note Regarding Stylist Partner Coupon:

 • If you are using the “Partner Code” provided to you by your stylist. Make sure to enter this coupon as the last coupon.

 • Using your Stylist Code will automatically enroll you into our Quarterly Giveaway! Ask your Stylist to Sign Up for our Stylist Partner program. Once approved, your stylist can share his/her code with you.

 • There is No discount associated with the  Stylist Code but it automatically enrolls you into our Automatic Giveaways!

 CUSTOM ORDER ITEM, COMING SOON!

Days
Hours
Minutes
Seconds

Custom-order items are not available for immediate shipment. 

Items will be available within 6 to 12 weeks from your order confirmation date.

Please order an in-stock item if you do not wish to wait! The custom-order item is non-refundable. It is also non-exchangeable unless the wrong item is received. It is great for those that want a particular length/ or color we do not stock.

Discount codes are not redeemable on Custom Order.

 

Request a call back

 

Discount Icon

HEY GORGEOUS

GET 10% OFF

Your first order of $200+!
SIGN UP!

Offer not valid on a previous order*

RETURN, EXCHANGE & REFUND

REFUNDS & RETURNS
We honor returns for refund or store credit. Requests must be submitted within 7 days of delivery. All returns and exchanges require a pre-authorized RMA (Return Merchandise Authorization). Items returned without an RMA are void.

Items must be unused, untampered, and in original condition, including all packaging, pouches, boxes, tags, and our monogram gold sticker. Once tags, stickers, or seals are removed or tampered with, the item is 100% void for return or exchange. Please do not install, alter, or modify the product if you have concerns, as tampered items cannot be restocked.

Store credit does not expire and may be used on all items, including sale and clearance items.

NON-RETURNABLE ITEMS
Final sale (clearance) items, custom orders, accessories, and hair care products are non-returnable.

PAYMENT METHOD RESTRICTIONS
Payments made via Venmo, Cash App, or Bank Transfer are non-refundable due to security reasons and will be issued store credit only, if eligible.

BUY NOW, PAY LATER (BNPL)
BNPL options are provided by third-party providers and are subject to their approval, terms, fees, and payment schedules. ONYC® Hair is not the lender. BNPL orders follow the same return eligibility rules as all other orders and do not override hygiene, tampering, or final-sale restrictions.

If a return or partial return is approved for a BNPL order, the value of the returned item will be refunded to the BNPL provider to adjust the outstanding balance. BNPL transaction fees (7%) are non-refundable. Customers remain responsible for BNPL payments until the provider completes the adjustment.

Store credit may be issued only at the customer’s request and does not replace a BNPL refund unless the customer expressly agrees that BNPL installment payments will continue unchanged.

FEES & EXCLUSIONS
Shipping fees, insurance fees, and transaction fees (3% credit card or 7% BNPL) are non-refundable and non-creditable. If your order qualified for free shipping and returned items reduce the order below $300 (USA) or $350 (Canada), standard shipping and insurance fees will be deducted.

NO RESTOCKING FEE
We do not charge a restocking fee for items returned in perfect condition. A restocking fee may apply if packaging (boxes, pouches) is missing or damaged.

 

SHIPPING TIME & RULES

1) Please allow 24 business hours processing time for all orders.
2) Orders ship Monday–Friday, excluding U.S. federal holidays.
3) Delivery time depends on the shipping option selected at checkout.
4) Same-day shipping applies only to confirmed orders placed before 2 PM EST with matching billing and shipping addresses.
5) We are not liable for carrier delays; shipping warranties apply to processing time only.
6) Orders shipping to a different billing address may require verification and may be delayed or canceled.
7) Credit card orders ship only within the continental U.S. and Canada. Orders outside these regions must pay via bank wire transfer.
8) Some orders require signature confirmation based on declared value. This cannot be waived.

 

UNDELIVERABLE, UNCLAIMED & RESHIPPING

Please ensure your address is complete and accurate, including apartment or unit numbers. We are not responsible for undeliverable addresses. USPS addresses cannot be modified once shipped.

Unclaimed or returned packages are subject to additional shipping fees plus a 15% restocking fee. Customers are responsible for tracking their shipment using the provided tracking number.

 

INSURANCE POLICY

We strongly recommend adding insurance to protect against loss, damage, or theft. Signature confirmation does not replace insurance.

 

Damage claims must be reported within 24–48 hours of delivery with clear photo evidence. Lost or damaged claims are subject to carrier investigation and may take 14 days to 2 months. Replacements are issued only after claim approval.

 

Claim Eligibility:
UPS: 1–7 days after expected delivery
USPS: 30 days after shipment date

 

FINAL NOTICE
ONYC® Hair reserves the right to refuse any return that does not comply with this policy.

ONYC® ONLINE PRIVACY POLICY

Updated: July 8, 2026

This Privacy Policy explains how ONYC International, including ONYC® Hair, collects, uses, shares, protects, retains, and manages personal information when you visit the ONYC International Website, create an account, place an order, communicate with us, subscribe to our email or SMS/MMS mobile messaging programs, submit reviews or content, or otherwise interact with ONYC®. If you have questions about this policy, please contact us.

We Prioritize Your Security

Your security is our priority. We use administrative, technical, and physical safeguards designed to help protect personal data during collection, transmission, and storage, including SSL/TLS encryption where appropriate. We do not sell your personal information for money. We may share personal information with vetted service providers that support our website, ecommerce operations, payments, shipping, analytics, marketing, SMS/MMS messaging, fraud prevention, customer support, and other business functions, subject to appropriate confidentiality or service-provider obligations. We may disclose information if required by law, to enforce policies, or to protect rights, safety, security, and property. We may share non-personal, de-identified, or aggregate data for analytics, reporting, advertising, or business improvement purposes.

Personal Information We Collect

We collect information you provide when creating an account, placing an order, submitting reviews or content, joining our email or SMS/MMS programs, participating in promotions, communicating with ONYC®, or contacting Support. This may include:

  • Unique username
  • Name and contact information, including email address and phone number
  • Billing and shipping address
  • Birthdate, where optional and voluntarily provided for account, reward, birthday, or promotional purposes
  • Order information, including products purchased, order history, return/exchange records, customer service records, and delivery details
  • Payment-related information, such as payment method, payment status, and credit card company. We do not store full card details; payment information is processed through payment processors, and additional verification may be requested only for fraud prevention, order validation, or shipping-address verification when necessary.
  • Communications with ONYC®, including emails, forms, support tickets, phone inquiries, chat messages, SMS/MMS messages, reviews, comments, photos, videos, and other content you choose to submit

We may also collect limited information from service providers, payment processors, fraud-prevention tools, shipping carriers, marketing platforms, advertising platforms, analytics tools, social platforms, and customer support tools where necessary to operate our business, fulfill orders, prevent fraud, provide support, and improve our services.

Information Collected Automatically

When you visit, browse, or interact with the ONYC International Website, we and our service providers may automatically collect certain information about your device, browser, and site activity. This may include your IP address, browser type, device type, operating system, time zone, referring URLs, pages viewed, product pages viewed, search terms, cart activity, links clicked, language preferences, approximate location based on IP address, session activity, cookie identifiers, advertising identifiers, and other usage data.

We use this information to load and operate the Website, maintain security, prevent fraud, understand how visitors use our Website, improve site performance, personalize content, measure marketing effectiveness, and deliver or measure advertising where permitted by law and your privacy choices.

Information Chosen to Share via Social Login

You may register or connect your account through social platforms such as Facebook, Google, Instagram, LinkedIn, Twitter/X, or other supported platforms. If you do, we collect information made available through that platform’s API in line with this policy and your social account settings. Depending on your permissions, we may access your name, profile photo, email, location, and other information you make public on the connected account.

Cookies and Similar Technologies

We use cookies, pixels, tags, web beacons, scripts, local storage, and similar technologies to recognize your browser or device, remember preferences, keep you logged in, support shopping-cart functionality, measure traffic and interactions, improve site performance, support analytics, prevent fraud, and support marketing or advertising.

The cookies and similar technologies used on our Website may include:

  • Essential cookies: Required for the Website, checkout, account access, cart, security, and fraud prevention to function properly.
  • Functional or preference cookies: Used to remember choices such as login status, display preferences, region, and site settings.
  • Analytics or performance cookies: Used to understand site traffic, product interest, browsing patterns, and Website performance.
  • Advertising or retargeting cookies: Used to measure campaigns, personalize ads, and help show ONYC® content or offers that may be relevant to you.
  • Social media or content cookies: Used to support social sharing, embedded content, or social platform features.

You can remove, block, or reject cookies through your browser or device settings. If you disable certain cookies, some Website features may not function properly. Where available, you may also manage cookie preferences through our Website cookie banner, privacy settings link, or other consent management tools.

How We Use Your Information

We use your information to provide, operate, protect, and improve ONYC® products and services; process orders and payments; fulfill deliveries; manage accounts; personalize content and offers; communicate about orders, updates, policies, returns, exchanges, customer service matters, email marketing, and SMS/MMS mobile messaging where permitted; perform analytics; prevent fraud; enforce our Terms & Conditions; and comply with legal obligations.

These purposes may include:

  • Creating, authenticating, and managing user accounts
  • Processing payments, validating orders, arranging shipping, and providing order confirmations
  • Providing customer support and responding to inquiries
  • Managing returns, exchanges, product defect reviews, refunds, store credit, and order disputes
  • Sending administrative messages, policy updates, account notices, and service communications
  • Sending marketing emails, SMS/MMS messages, promotions, rewards, review requests, surveys, and product updates where permitted by law and your preferences
  • Personalizing website content, product recommendations, offers, and advertising
  • Measuring the effectiveness of marketing, advertising, and promotional campaigns
  • Improving Website performance, customer experience, product selection, and business operations
  • Detecting, preventing, and investigating fraud, unauthorized transactions, security incidents, policy violations, or illegal activity
  • Complying with tax, accounting, legal, regulatory, carrier, messaging platform, and law-enforcement obligations

Marketing Communications: Email and SMS/MMS

Contacting You: We do not share your personal information with other companies for their own marketing without your consent. We may share data with service providers solely to provide services to ONYC International, including delivering purchased products, sending communications you requested, operating marketing campaigns on our behalf, managing customer support, or supporting our ecommerce operations.

Emailing You: We send transactional messages, such as order confirmations, account notices, shipping updates, and customer service communications. If you opt in or where otherwise permitted by law, we may also send promotional emails, surveys, rewards notices, review requests, and product updates. You can unsubscribe from promotional emails at any time by using the unsubscribe link in the email or by writing to prandmedia@onychair.com with the subject “unsubscribe.”

Text Messaging: If you opt in to ONYC® SMS/MMS mobile messaging, we may send recurring automated promotional, transactional, and informational messages in accordance with your consent, our SMS/MMS Mobile Message Marketing Program Terms & Conditions, this Privacy Policy, and applicable law. Consent to receive marketing text messages is not required as a condition of purchasing any product or service from ONYC International.

SMS/MMS Mobile Messaging Privacy

If you choose to opt in to ONYC® SMS/MMS mobile messaging, we may collect and use your mobile telephone number, SMS/MMS consent status, messaging preferences, opt-in source, opt-in date and time, message interaction data, delivery status, opt-out requests, and related communication records to operate and manage our mobile messaging program.

ONYC International may use third-party SMS/MMS service providers, including ActiveCampaign, to help operate, manage, send, receive, track, and administer our SMS/MMS mobile messaging program. These providers may assist with SMS/MMS consent collection, message delivery, opt-out management, delivery reporting, compliance tools, customer segmentation, and related messaging functions. If ONYC International changes, adds, or replaces its SMS/MMS service provider in the future, this Privacy Policy will continue to apply to SMS/MMS-related information collected through the ONYC® mobile messaging program.

We use SMS/MMS-related information to send marketing messages that you have expressly agreed to receive, including promotional offers, product announcements, new product launches, exclusive discounts, seasonal sales, rewards, and other promotional ONYC® Hair content. Consent to receive marketing text messages is not required as a condition of purchasing any product or service from ONYC International. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance.

We may share SMS/MMS-related information with trusted service providers that help us operate our mobile messaging program, including ActiveCampaign, messaging platforms, telecommunications providers, phone companies, mobile carriers, analytics providers, fraud-prevention vendors, customer support tools, and other vendors who assist with the delivery, management, security, compliance, and operation of mobile messages. These service providers are authorized to use such information only as necessary to provide services to ONYC International and not for their own independent marketing purposes.

No Sale or Third-Party Marketing Use of SMS Data: We do not sell, rent, loan, trade, lease, or otherwise transfer for profit any mobile telephone numbers, SMS/MMS opt-in data, SMS/MMS consent records, or customer information collected through our SMS/MMS mobile messaging program to third parties for their own marketing or promotional purposes. No mobile information will be shared with third parties or affiliates for their own marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with third parties for their own marketing or promotional purposes, except with service providers acting on our behalf as needed to operate, deliver, secure, and manage the ONYC® SMS/MMS mobile messaging program.

We may disclose SMS/MMS-related information when required to comply with applicable laws, regulations, legal processes, governmental requests, carrier requirements, or messaging platform rules. We may also disclose such information when necessary to avoid liability, enforce our policies, prevent fraud or abuse, or protect the rights, property, safety, security, or operations of ONYC International, our customers, our service providers, or others.

You may opt out of ONYC® SMS/MMS messages at any time by replying STOP, END, CANCEL, UNSUBSCRIBE, QUIT, REVOKE, or OPT OUT to any mobile message from us. We will also honor any other reasonable request that clearly communicates that you no longer wish to receive further text messages from ONYC International, as required by applicable law. After opting out, you may receive one final message confirming your opt-out request.

For help regarding ONYC® SMS/MMS messages, you may reply HELP to any mobile message from us or contact us through our Contact Us page.

You agree to provide accurate, complete, and current information when subscribing to our SMS/MMS mobile messaging program. You should not provide a mobile number that you do not own, control, or have authorization to use. If your mobile number changes, is transferred, or is no longer in your possession, you should opt out of ONYC® SMS/MMS messages or contact us so we can update our records.

We maintain reasonable administrative, technical, and physical safeguards designed to protect SMS/MMS-related information from unauthorized access, use, disclosure, alteration, or loss. We may retain SMS/MMS consent records, opt-out records, delivery records, and related mobile messaging records as needed for business operations, compliance, fraud prevention, dispute resolution, legal purposes, and to honor your messaging preferences.

How We Share Personal Information

We may share personal information with trusted service providers, vendors, and business partners that help us operate ONYC International and provide products and services to you. These may include website hosting providers, ecommerce platform providers, payment processors, fraud-prevention and identity-verification tools, shipping carriers, fulfillment providers, email marketing platforms, SMS/MMS messaging providers including ActiveCampaign, analytics providers, advertising platforms, customer support tools, review platforms, social login providers, professional advisors, and other vendors who perform services for ONYC International.

These service providers may access personal information only as needed to provide services to ONYC International, comply with legal requirements, protect security, prevent fraud, or support business operations. We do not authorize our service providers to use your personal information for their own independent marketing purposes unless you have separately given them consent or the use is otherwise permitted by law.

Targeted Advertising and Analytics

We may use analytics and advertising tools to understand how visitors use the Website, measure campaign performance, improve our content, and show ONYC® advertisements that may be relevant to you. These tools may use cookies, pixels, tags, device identifiers, browser data, purchase activity, browsing activity, cart activity, and other online identifiers.

Depending on the tools ONYC International uses at a given time, advertising or analytics providers may include platforms such as Google, Meta/Facebook, Instagram, Pinterest, Microsoft/Bing, TikTok, email marketing platforms, SMS/MMS platforms, retargeting networks, analytics tools, or similar providers. These providers may process information according to their own privacy policies and your settings with those platforms.

You may be able to manage targeted advertising through browser settings, cookie controls, our Website cookie/privacy settings where available, and advertising settings provided by platforms such as Google, Meta, Pinterest, Microsoft, TikTok, and other advertising networks. You may also be able to opt out of certain interest-based advertising through industry opt-out tools provided by the Digital Advertising Alliance or Network Advertising Initiative.

We do not sell personal information for money. However, some privacy laws may define certain advertising, retargeting, analytics, or cookie-based disclosures as a “sale,” “sharing,” or targeted advertising. Where such laws apply, you may have the right to opt out of those activities.

Legal Disclosures and Fraud Prevention

We may share information as needed to (1) comply with laws, regulations, subpoenas, court orders, governmental requests, carrier requirements, messaging platform rules, or legal process; (2) investigate, prevent, or act on violations of our Terms & Conditions, Privacy Policy, payment rules, shipping policies, or SMS/MMS program requirements; (3) protect ONYC®, users, customers, service providers, or others; (4) detect, prevent, investigate, or respond to fraud, unauthorized transactions, security issues, or illegal activity; or (5) exercise, establish, or defend legal claims.

We may use manual review, automated tools, payment processor tools, fraud-prevention tools, shipping-address verification, account review, and related safeguards to help detect and prevent fraud, unauthorized purchases, account abuse, payment misuse, chargebacks, return fraud, and other activity that may harm ONYC International, our customers, our service providers, or third parties.

Legal Bases for Processing

Where applicable data protection laws require a legal basis for processing personal information, we may process personal information based on one or more of the following legal bases:

  • Consent: Where you have given us permission, such as for certain marketing emails, SMS/MMS messages, cookies, or optional communications.
  • Contract performance: Where processing is necessary to process your order, provide products or services, manage your account, fulfill deliveries, or provide customer support.
  • Legal obligations: Where processing is necessary to comply with tax, accounting, legal, regulatory, carrier, messaging platform, or law-enforcement requirements.
  • Legitimate business interests: Where processing is reasonably necessary for business operations, fraud prevention, security, analytics, marketing, customer service, product improvement, or enforcement of our policies, provided those interests are not overridden by your applicable rights.
  • Protection of rights and safety: Where processing is necessary to protect the rights, safety, property, security, or vital interests of ONYC International, our customers, service providers, or others.

Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing services, maintaining your account, processing orders, completing returns or exchanges, preventing fraud, resolving disputes, complying with tax and accounting requirements, honoring email and SMS/MMS opt-out requests, keeping compliance records, and meeting legal or regulatory obligations.

The length of time we retain information may depend on the type of information, the reason it was collected, whether you maintain an account with ONYC®, whether you have placed orders, whether the information is needed for legal, tax, accounting, warranty, fraud-prevention, dispute-resolution, SMS/MMS consent, opt-out, or business purposes, and whether deletion is required or permitted by applicable law.

When information is no longer needed, we may delete, de-identify, aggregate, or securely retain it as required or permitted by law.

Your Privacy Rights and Choices

Depending on where you live and the laws that apply, you may have certain rights regarding your personal information. These may include the right to request access to the personal information we hold about you, request correction of inaccurate information, request deletion of personal information, request a copy of certain personal information, withdraw consent where processing is based on consent, opt out of certain marketing communications, opt out of certain targeted advertising or sale/sharing activities where applicable, restrict or object to certain processing, and appeal certain privacy decisions where applicable.

You may exercise available rights by contacting us through our Contact Us page or by emailing info@onychair.com. To protect your privacy and security, we may need to verify your identity before processing certain requests. We will respond to privacy requests as required by applicable law.

We will not discriminate against you for exercising privacy rights that apply to you. This means we will not deny goods or services, charge different prices, or provide a different level of service solely because you exercised applicable privacy rights, unless permitted by law.

Data Deletion Requests

If you wish to delete your personal data, account information, or any data shared through your Facebook or other social login, please email info@onychair.com using the subject line “Data Deletion Request.”

We will process your request within 30 days where reasonably possible and as required by applicable law, except where retention is required or permitted for legal, transactional, tax, accounting, fraud-prevention, dispute-resolution, SMS/MMS opt-out compliance, security, or other legitimate business purposes.

Children’s Privacy

The ONYC International Website is not intended for children under thirteen (13) years of age, and we do not knowingly collect personal information from children under thirteen (13). If you are a parent or guardian and believe that a child has provided personal information to ONYC International, please contact us so we can review and take appropriate action, including deletion where required by law.

International Data Transfers

ONYC International operates from the United States and may use service providers located in the United States and other countries. If you access the Website or provide information from outside the United States, your personal information may be transferred to, stored in, or processed in the United States or other jurisdictions where ONYC International or its service providers operate. These jurisdictions may have data protection laws that differ from those in your location.

Where required by applicable law, we take appropriate steps designed to protect personal information transferred internationally, which may include contractual, technical, organizational, or other safeguards.

Data Security and Breach Notices

We take reasonable steps designed to protect personal information from unauthorized access, use, disclosure, alteration, or loss. These safeguards may include SSL/TLS encryption, access controls, limited employee access, service-provider review, fraud-prevention tools, and administrative procedures. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

If we become aware of a security incident involving personal information, we may notify affected users, regulators, law enforcement, service providers, or other parties as required or permitted by applicable law. We may provide notice by email, Website notice, written notice, or another method permitted by law.

Do Not Track and Global Privacy Controls

Some browsers, devices, or extensions allow you to send “Do Not Track” or global privacy control signals. Because there is not one uniform industry standard for all such signals, our response may vary depending on the signal, the technology used, and applicable law. Where required by applicable law, we will honor recognized opt-out preference signals, such as Global Privacy Control, as a request to opt out of certain sale, sharing, or targeted advertising activities for the browser or device sending the signal.

You may also manage many tracking and advertising preferences through your browser settings, device settings, Website cookie settings where available, and advertising platform privacy controls.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, service providers, SMS/MMS mobile messaging program, advertising tools, operational needs, legal requirements, or regulatory obligations. When we update this Privacy Policy, we will revise the “Updated” date at the top of this page and, where appropriate, provide additional notice, such as posting a statement on our Website or sending a notification.

Contact and Data Controller

ONYC International is the owner and data controller of the ONYC International Website. This means ONYC International determines the purposes and means of processing personal information collected through the Website, customer accounts, orders, customer support communications, email marketing, SMS/MMS mobile messaging, and related ONYC® services.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint or submit a privacy-related request, please contact us through our Contact Us page or email us at info@onychair.com.

Privacy-related requests, including data deletion requests, may also be sent to info@onychair.com using the subject line “Privacy Request” or “Data Deletion Request.”

ONYC Hair Certificate Of Authenticity
ONYC Closure Advantage

ONYC® TERMS & CONDITIONS

Updated: July 8, 2026

Conditions of Use

Welcome to the ONYC® International Website. Please carefully read below as it contains important details about your rights and obligations as well as limitations and exclusions that may apply to you. By using this Website YOU AGREE TO BE BOUND BY ITS CONDITIONS OF USE (explained below), PRIVACY POLICY, and all disclaimers and terms and conditions that appear elsewhere on this ONYC International Website.

By visiting the ONYC International Website, creating an account, placing an order, submitting information, participating in promotions, subscribing to communications, or using any product, content, service, feature, or tool offered through the Website, you agree to be bound by these Terms & Conditions and any additional policies referenced by hyperlink.

ONYC International reserves the right to make changes to this Website and its Conditions of Use at any time. Each time you use this site, you should review the then-current Conditions of Use and Privacy Policy that apply to your transactions and use of this site. If you are dissatisfied with the ONYC International Website, its content, or Conditions of Use and Legal Notices, you agree that your sole and exclusive remedy is to discontinue using the ONYC International Website at this time.

User

Tampering with the site, misrepresenting the identity of a user, or conducting fraudulent activities on the site is prohibited. All intending customers of ONYC International must register on our site and have an account in order to place an order. We only allow one account per user. Please note, though you can change the email, you cannot change your username on your account so ensure you use your preferred username to register on our site.

Eligibility and Age Requirement

By using the ONYC International Website, you represent that you are at least the age of majority in your state, province, or country of residence, or that you are using the Website with the consent and supervision of your parent or legal guardian. You may not use the Website, place an order, create an account, or participate in any ONYC International service, promotion, or communication program if doing so is prohibited by applicable law.

Prohibited Uses

You are prohibited from using the ONYC International Website, its content, services, forms, checkout, account features, reviews, or communication tools for any unlawful, fraudulent, abusive, harmful, misleading, or unauthorized purpose. Prohibited uses include, but are not limited to, submitting false or misleading information; impersonating another person; interfering with site security; attempting to gain unauthorized access to our systems; uploading or transmitting viruses, malware, or harmful code; scraping, crawling, harvesting, or collecting personal information from the site without authorization; using the site to spam, phish, or conduct fraudulent activity; violating intellectual property rights; or engaging in conduct that may harm ONYC International, our customers, our service providers, or any third party. ONYC International reserves the right to terminate or restrict access to the Website or related services for any prohibited use.

Right to Change Sites

ONYC International reserves the right, at any time in our sole discretion, to modify, suspend or discontinue the Sites or any service, content, feature, or product offered through the Sites, with or without notice; modify and/or waive any fees charged in connection with the Sites; and/or offer opportunities to some or all users of the Sites. You agree that we shall not be liable to you or to any third party for any modification, suspension, or discontinuance of the Site, or any service, content, feature, or product offered through the Site.

Site Contents

The Sites and the Contents are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Sites for your personal use only. No right, title, or interest in any downloaded Content is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell, or exploit in any way any of the Contents or the Sites.

Unless otherwise specified, the Sites and the Contents are intended to promote ONYC International products and services. The content on this site does not constitute professional advice. You should consult with your professional hairstylist, cosmetologist, or dermatologist. ONYC International is not responsible for any medical or health problems that may result from your engaging in any activities described on this site or from any information you obtain from this site.

Copyrights

Images of people or places displayed on the ONYC International site are either the property of, or used with permission by, ONYC International. Use of these images by you or other third parties is prohibited unless expressly permitted in the Terms of Use or elsewhere on the ONYC International site. Any unauthorized use of these images may violate copyright laws, trademark laws, the laws of privacy and publicity, and other applicable regulations and statutes. Any product, service, program, or technology described in any document published by ONYC International on this site may be the subject of other intellectual property rights owned by ONYC International. Any such right that is not expressly licensed hereunder is reserved by ONYC International.

Third-Party Links, Tools, and Services

The ONYC International Website may contain links to third-party websites, platforms, payment processors, shipping carriers, social media platforms, review platforms, analytics tools, communication tools, or other services that are not owned or controlled by ONYC International. We are not responsible for examining, evaluating, or guaranteeing the content, accuracy, policies, security, availability, products, or services of any third-party website or service. Your use of any third-party tool, link, platform, or service is at your own risk and may be governed by that third party’s own terms and privacy policies.

Personal Information Submitted Through the Sites

Your submission of personal information through the Sites is governed by our PRIVACY POLICY. This Agreement incorporates by reference the terms and conditions of the Privacy Policy.

Marketing Communications

By providing your email address, phone number, or other contact information to ONYC International, you agree that we may contact you regarding your account, orders, customer service issues, policy updates, product information, promotions, rewards, review requests, and other communications related to ONYC International. Marketing communications will be sent only where permitted by law and in accordance with your communication preferences. You may opt out of marketing emails through the unsubscribe link included in our promotional emails or by following the instructions provided in the communication.

SMS/MMS Mobile Message Marketing Program Terms & Conditions

ONYC International, including ONYC® Hair, may offer a promotional mobile messaging program through which customers and users may receive SMS and/or MMS messages regarding promotional offers, exclusive discounts, product announcements, new product launches, seasonal sales, rewards, events, and other marketing content related to ONYC® Hair. By participating in the program, you agree to these SMS/MMS Mobile Message Marketing Program Terms & Conditions. These terms apply only to our promotional mobile messaging program and do not replace or modify any other Terms & Conditions, Return/Exchange Policy, Shipping Policy, Insurance Policy, or Privacy Policy that may also apply to your use of the ONYC International Website.

User Opt-In: You may opt in to receive promotional SMS/MMS messages from ONYC International by providing your mobile telephone number and completing an opt-in method specifically designated for our promotional mobile messaging program, including a website subscription form, pop-up form, keyword sign-up, or another promotional enrollment method made available by ONYC International. By opting in, you consent to receive recurring automated marketing and promotional SMS/MMS messages from ONYC International at the mobile number provided. Consent to receive marketing text messages is not required as a condition of purchasing any product or service from ONYC International. While you consent to receive messages that may be sent using automated technology, this shall not be interpreted to suggest or imply that any or all of our mobile messages are sent using an automatic telephone dialing system.

Program Description: Users who opt in may receive promotional and marketing messages concerning ONYC International products and services, including promotional offers, exclusive discounts, customer rewards, product announcements, new product launches, seasonal sales, event promotions, and other marketing content related to ONYC® Hair. The promotional mobile messaging program does not include order confirmations, payment notifications, shipping updates, cart reminders, customer service communications, or other informational or transactional messages.

SMS/MMS Service Provider: ONYC International may use third-party service providers, including ActiveCampaign, to help operate, manage, send, receive, track, and administer our promotional SMS/MMS mobile messaging program. These providers may assist with SMS/MMS consent collection, message delivery, opt-out management, delivery reporting, compliance tools, customer segmentation, and related messaging functions. If ONYC International changes, adds, or replaces its SMS/MMS service provider in the future, these SMS/MMS Mobile Message Marketing Program Terms & Conditions will continue to apply to your participation in the ONYC International promotional mobile messaging program.

Message Frequency: Message frequency may vary depending on your subscription preferences and engagement with the ONYC International promotional mobile messaging program. Additional promotional messages may be sent periodically.

Message and Data Rates: Message and data rates may apply to SMS/MMS messages sent to or received from ONYC International. Please contact your mobile carrier for details about your text messaging and data plan.

MMS Disclosure: If your mobile device does not support MMS messaging, ONYC International may send SMS messages instead. Message format may vary depending on your mobile device, wireless carrier, and message type.

User Opt-Out: You may opt out of receiving SMS/MMS messages from ONYC International at any time. To stop receiving messages, you may reply STOP, END, CANCEL, UNSUBSCRIBE, QUIT, REVOKE, or OPT OUT to any mobile message you receive from us. We will also honor any other reasonable request that clearly communicates that you no longer wish to receive further text messages from ONYC International, as required by applicable law. After opting out, you may receive one final mobile message confirming your opt-out request. Once your opt-out request is processed, you will no longer receive marketing SMS/MMS messages from us unless you choose to opt in again.

Help and Support: For help regarding our promotional mobile messaging program, you may reply HELP to any mobile message you receive from us or contact us through our
contact us
page. Please note that contacting customer service may not automatically unsubscribe you from SMS/MMS messages unless your request clearly states that you wish to opt out of receiving further text messages.

Mobile Number Ownership and Duty to Notify: You represent that you are the account holder or authorized user of the mobile telephone number you provide to ONYC International. If you change, transfer, deactivate, cancel, sell, or stop using the mobile telephone number used to subscribe to our promotional mobile messaging program, you agree to opt out before ending your use of that number. You also agree to notify us of any change to your mobile number so we can update our records and help prevent messages from being sent to any person who later receives or uses that telephone number.

Accurate Information: When completing forms online or otherwise providing information in connection with our promotional mobile messaging program, you agree to provide accurate, complete, and current information. You agree not to use a false or misleading name, phone number, or other contact information, or any information that you are not authorized to use. If we believe that any information provided is untrue, inaccurate, incomplete, or provided for an improper purpose, we may refuse or terminate your access to the promotional mobile messaging program and pursue any appropriate remedies.

Carrier Disclaimer: Wireless carriers are not liable for delayed, failed, or undelivered messages. Delivery of SMS/MMS messages is subject to effective transmission from your wireless service provider and is not guaranteed by ONYC International. Mobile messaging services may not be available on all carriers, devices, service plans, or locations.

Participant Requirements: To participate in the ONYC International promotional SMS/MMS mobile messaging program, you must have a wireless device capable of two-way messaging, use a participating wireless carrier, and have an active text messaging service. Not all mobile devices, carriers, or service plans support SMS/MMS messaging.

Age Restriction: You may not use or participate in the ONYC International promotional SMS/MMS mobile messaging program if you are under thirteen (13) years of age. If you are between thirteen (13) and eighteen (18) years of age, you may participate only with permission from your parent or legal guardian. By opting in to or participating in the promotional mobile messaging program, you represent that you meet these age requirements and are permitted by applicable law to participate.

Prohibited SMS/MMS Content and Conduct: You agree not to use, engage with, or participate in the promotional mobile messaging program in a way that is fraudulent, unlawful, abusive, harassing, threatening, defamatory, obscene, discriminatory, invasive of privacy, misleading, or harmful. You also agree not to transmit or attempt to transmit viruses, malware, harmful code, unauthorized commercial messages, or any content that violates applicable law, carrier rules, messaging platform rules, or the rights of ONYC International or any third party.

Privacy: Your submission of personal information, including your mobile telephone number, is governed by our
PRIVACY POLICY.
We may share SMS/MMS-related information with service providers, including ActiveCampaign, platform providers, telecommunications providers, phone companies, carriers, analytics providers, compliance providers, and other vendors that assist us with the delivery, management, security, compliance, and operation of our promotional mobile messaging program. We do not sell, rent, loan, trade, lease, or otherwise transfer for profit any mobile telephone numbers or SMS/MMS opt-in information collected through the promotional mobile messaging program to third parties for their own independent marketing purposes.

Disclosure Required by Law: ONYC International reserves the right to disclose SMS/MMS-related information when necessary to comply with applicable laws, regulations, legal processes, governmental requests, carrier requirements, or messaging platform rules; to avoid liability; to enforce our policies; or to protect the rights, property, safety, security, or operations of ONYC International, our customers, our service providers, or others.

Indemnification Related to Mobile Number Changes: You agree to indemnify, defend, and hold ONYC International harmless from and against any claim, liability, damages, losses, costs, or expenses, including reasonable attorneys’ fees, arising out of or related to your failure to notify us of a change, transfer, deactivation, cancellation, sale, or reassignment of the mobile telephone number you provided to us, including any claim or liability under the Telephone Consumer Protection Act, 47 U.S.C. § 227, or similar federal or state laws and regulations resulting from our attempt to contact you at the mobile telephone number you provided.

Program Changes or Termination: ONYC International reserves the right to modify, suspend, or terminate its SMS/MMS mobile messaging program, in whole or in part, at any time with or without notice. We may also update these SMS/MMS Mobile Message Marketing Program Terms & Conditions from time to time. Your continued participation in the mobile messaging program after any changes are posted constitutes your acceptance of those changes.

Disputes Related to Mobile Messaging: Any dispute, claim, or controversy related to the SMS/MMS mobile messaging program shall be handled in accordance with the “Dispute Resolution” section of these ONYC® Terms & Conditions.

Other Submissions

Apart from your personal information, any communication or material you send to the ONYC International site, electronically or otherwise, including but not limited to data, questions, comments, suggestions, or submissions is and will be treated as non-confidential and non-proprietary. Anything you send to the ONYC International site may be used by ONYC International for any purpose including but not limited to modification, reproduction, transmission, disclosure, publication, broadcast, and posting. By submitting material to ONYC International, you irrevocably transfer and assign to ONYC International, and forever waive and agree never to assert, any copyrights, “moral” rights, rights of publicity or to privacy, or other intellectual property or proprietary rights that you may have in such material. ONYC International is free to use, without obligation of any kind, any ideas, concepts, techniques, or know-how contained in any communication you send to the ONYC International site for any purpose whatsoever, including but not limited to developing, manufacturing, and marketing products and services.

User Comments, Feedback, and Other Submissions

ONYC International is pleased to hear from users and welcomes your comments regarding our products and services. By submitting comments (collectively, “Comments”), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any Comments that you forward to ONYC International. ONYC International is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay compensation for any Comments; or (3) to respond to any Comments. ONYC International has the right but not the obligation to monitor and edit or remove any Comments.

You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, or another personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Sites. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead ONYC International as to the origin of any Comments. You are solely responsible for any comments you make and their accuracy. ONYC International takes no responsibility and assumes no liability for any Comments posted by you or any third party.

Product Information

ONYC International’s website has lots of information regarding our products. We have the “Overview” page and the “details” tab, PLEASE ensure to properly review the “details” tab and visit the corresponding links if provided. By successfully placing your order via our website, we assume that you have read all the details regarding your product of interest. The prices displayed on the Sites are quoted in U.S. Dollars.

Color Display

ONYC International attempts to display product images shown on the site as accurately as possible. We will make every effort to match each order to your exact specifications but keep in mind that the conditions that these photos were taken were under studio lighting and colors will also vary from monitor to monitor. Use the color chart as a general guide, but not a literal one.

NOTE FOR “NATURAL BLACK AND NATURAL BROWN HAIR

Please ensure to read the “details” tab on the individual product page. Because these two colors are natural hair colors, each individual piece comes from a separate donor we cannot guarantee the exact hair color shade. In some cases, we may have natural lighter or darker pieces that are available upon request but not guaranteed. Please be forewarned, a slight color variation will not be a reason to request an exchange. You may add in a comment session upon checkout with your natural color preference and we will do our best to meet your request based on the inventory on hand.

Texture Display

Due to the fact that ONYC International offers 100% virgin cuticle human hair which is real hair from a real donor, each pouch comes from a separate donor we cannot guarantee exact hair texture. Even with our processed Mongolian line, the only process done on it is to change the curl pattern. This means that the hair will maintain its natural characteristics; some hair comes naturally silkier, coarser, dull, shinier, thicker, or thinner in diameter. Each characteristic affects the way the hair behaves/reacts to weather and product. This is the dynamic of virgin hair and is beyond our control. Depending on the batch you receive, you will consult your professional stylist and adapt to the maintenance routine for that type of hair.

We have tried our best to categorize the texture based on the curl pattern; the images provided are guidelines only and not a direct literal one. We cannot guarantee a coarser, silkier, or curlier batch. A slight texture variation will not be a reason to request an exchange.

Image Display

The images shown on the site must be used as a general guide, but not a literal one. Due to the dynamic of real hair, the way you style or treat the hair will affect the actually finished look. Keep in mind that the conditions that these photos were taken were under studio lighting and colors, textures, and sizes will also vary from monitor to monitor. The “Details” tab and the actual product will determine what you’re ordering.

Errors, Inaccuracies, and Omissions

Product availability and prices are subject to change without any notice. Occasionally there may be information on the ONYC International website that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. Errors will be corrected where discovered, and ONYC International reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your card has already been charged, we will contact you with an option to cancel or process your order. If you wish to process the order, you will pay the difference if less payment is captured, or receive a refund if more payment is captured. If you cancel, ONYC International will issue a credit to your card; your bank’s policy dictates when funds appear.

Pricing Policy

Our website will display the current selling price. Prices and offers are subject to change without notice. ALL SALES ARE FINAL for discontinued and clearance items.

Sales Tax Policy

ONYC International collects and remits sales tax as required by U.S. law. 6% Maryland Sales Tax applies to all orders shipped to the state of Maryland. Sales taxes are based on the full price.

Payment Option/ Terms

Currently, we accept (1) all major credit cards (2) Venmo/ CashApp/ Zelle (3) Bank Wire transfers. Terms of payment are always 100% upfront. As soon as you place an order online via the credit card option, note that your credit card will be charged immediately. WE TAKE CREDIT CARD FRAUD SERIOUSLY. All Credit card fraud and theft of our merchandise will be prosecuted to the fullest extent of the law.

To process orders going to a different address other than your billing address MUST require you to fill out a credit card authorization form and verify your credit card. This may include submitting a completed credit card authorization form and limited supporting documentation through a secure method approved by ONYC International. We do not request or retain card verification codes after authorization and may require sensitive payment details to be masked where appropriate. Please review more details of our PAYMENT OPTION.

Promotional Materials

Coupon Code: Promotional Codes are debited at the time an order is placed. Coupons will automatically be redeemed to purchase totals, up to the total purchase amount. Coupons must be used before their noted expiration date, additional terms of the coupon, and within a single transaction. Coupon cannot be combined with the additional offer; it is void if you cancel or return your purchase.

Product Availability

Our entire inventory is online and most times will be accurate. If for any reason—including a system error—your product is out of stock or unavailable, or if we are unable to fulfill your order, we will contact you immediately to offer a substitution or a refund if a substitute is not acceptable.

Order Validating/Acceptance/Confirmation

Your receipt of electronic or other forms of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. The ONYC International Website reserves the right at any time after receipt of your order to accept or decline your order for any reason. Although our system charges you immediately after placing your order, this is NOT a guarantee that we will immediately ship out your order. After you place an order using our shopping cart, we will check the information you give us for validity by verifying your method of payment and shipping address; we reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors. If we reject your order, we will attempt to notify you using the e-mail address provided and process a refund.

Order Processing

We require at least 48hrs to process a confirmed order. By confirmed orders, we mean orders that have passed our payment and shipping terms. Our business hours are Monday through Friday from 10:00 am to 5:00 pm EST. All orders received before 2:00 pm are processed as next-business-day orders. Orders placed over the weekend will be considered the next business day order. Once shipped, orders arrive within the estimated timeframe selected on your SHIPPING OPTION checkout. For your protection, some orders may require a signature confirmation upon receiving them.

Order Changes/Cancellation

You CANNOT cancel your order once placed. We will honor a mild order change prior to shipment up until the status changes to “In progress”. Shop with confidence at ONYC® Hair and initiate a return for a refund or store credit! Full terms are located on the checkout page! Note that no exchange will be issued on packages returned due to a bad address, refused upon delivery, and unclaimed.

Order Limitations/ Limited Quantities

ONYC International, at its own discretion, limits or cancels quantities purchased per person, per household, or per order. These restrictions may include orders placed by the previously ordered customer, using the same ONYC International Website account, the same credit card, and orders that use the same billing and/or shipping address. In the event we make a change to an order, we will attempt to notify you by contacting the e-mail address you registered with on our site. If we reject your order, we will generally attempt to notify you using the e-mail address you registered with on our site.

International Order

At this time, if your billing address is an address other than the USA, we ONLY accept Venmo App, Cash App OR Wire Transfer for ALL orders. Just check out via Wire Transfer. There will be an additional $20 fee for International Bank Wire Transfer. Please review our INTERNATIONAL SHIPPING for additional information.

Shipping/ Order Tracking

All orders placed on this site are subject to product availability and will be shipped according to ONYC International shipping policies. Our system will automatically send you an update once your order status changes. This update includes your shipping update and tracking number once your order is shipped. It is your responsibility to track your order especially if your shipping option is “United States Postal Service,” as they may attempt delivery once and you must pick up at the local post office thereafter. Failure to do so may result in the item being returned to us; additional shipping fees will apply to reship.

Please review our SHIPPING POLICY for additional information on shipping options, transit times, rates, and policies.

Lost, Missing, or Misdelivered Packages

In the rare event that an order is lost, missing, misdelivered, or shown by the shipping carrier as delivered but cannot be located, the customer must promptly notify ONYC® Hair so that the matter can be reviewed and, where appropriate, a claim or investigation can be initiated with the shipping carrier and/or shipping insurance provider. Customers may be required to cooperate with the investigation, including confirming the shipping address, reviewing the carrier’s tracking information or delivery photograph, checking the delivery location and surrounding areas, checking with household members or nearby neighbors where appropriate, and providing any information or documentation reasonably required to investigate the shipment.

A package will not be considered confirmed lost solely based on a report of non-receipt. ONYC® Hair may first conduct or complete a carrier, delivery, and/or insurance investigation to determine whether the package was lost, misdelivered, delivered to an incorrect location, stolen after confirmed delivery, or otherwise unrecoverable. If an eligible claim is approved and the package is determined to be lost or otherwise unrecoverable, ONYC® Hair’s standard resolution is to replace the merchandise from the affected order rather than issue a refund to the original payment method.

The replacement will generally consist of the same merchandise originally purchased, subject to product availability. If the exact merchandise is unavailable, ONYC® Hair will contact the customer regarding an appropriate replacement or other available resolution. A lost-package claim is not considered a merchandise return because the customer is reporting that the merchandise was never received. Lost-package claims are therefore handled under ONYC® Hair’s Shipping and Insurance Policies rather than the standard Return/Exchange process.

Lost or missing packages should be reported within 14 days of the carrier’s expected delivery date or recorded delivery date, as applicable. Failure to report the issue within the required timeframe may affect our ability to initiate or successfully complete a carrier or insurance claim. This policy is subject to the applicable Shipping Policy, Insurance Policy, carrier investigation requirements, and any rights or remedies that cannot be limited under applicable law. Please review our INSURANCE POLICY for additional information.

Return/ Exchange Policy

All sales made through the ONYC International Website are subject to the ONYC International return policy. ONYC International is a reputable hair extension company. We take so much pride and pay attention to the details of the product we ship to our customers. Everything package goes through a rigorous quality control process to make sure you are receiving the best quality product possible. All hair orders are thoroughly inspected before shipping. Our goal is to have satisfied returning customers hence have maintained over 98% positive feedback from our customers. We suggest that you request a sample where applicable before investing in the hair if you are not familiar with Our Hair. Also, note that returns due to a slight color variation will not be authorized. Please review our RETURN/EXCHANGE policy for a complete explanation of the return policy.

Return Fraud

We take ALL Return Fraud seriously. All incidents must be reported to authority to the fullest length of law. Return frauds include but are not limited to: returning a counterfeit product that is not the product ordered; purchasing merchandise for short-term use with the intent to return the item; purchasing higher-priced merchandise with the intention of returning the item(s) claiming the lower-priced item was received.

Product Defect/ Replacements

ONYC International takes great pride in our product; each package is a product of 100% FULL CUTICLE human hair, hence certifies and guarantees that. PLEASE NOTE: Thoroughly review your product including the weft before removing your label. You can also do a few strand tests on the weft to determine the integrity and quality of the hair prior to using it. Since this is natural hair, it will be reactive to the products used, how it’s installed, the environment, and the maintenance routine. Due to hygienic reasons, we will not accept any product without the label and packaging intact.

If you already installed the hair and feel you have received any product that is defective you must contact us within 14 calendar days from the date your item was received. We will also require you to submit corresponding details and evidence which includes images of the product in question, then we will require you to send us the product back—this means you will need to uninstall the extension. Waiting longer to install or uninstall the hair will make it void for any sort of review. If ONYC International verifies and agrees that the product is defective in any way, ONYC International will then exchange or replace the item. Please NOTE that you will be responsible for paying costs associated with returning the ONYC product(s) if we do not validate the product defect issue. If the customer selects a product in exchange for greater value, they will be responsible for paying the additional cost of the item.

Disclaimers and Limitations of Liability

By using ONYC International, you expressly agree that the use of the International website is at your sole risk. ONYC International website is provided on an “AS IS” and “as available” basis. Neither ONYC International, affiliates, subsidiaries, or designees nor each of their respective officers, directors, employees, agents, third-party content providers, designers, contractors, distributors, merchants, or the like (collectively, “Associates”) warrant that use of the ONYC International Website will be uninterrupted or error-free. Neither ONYC International nor its Associates warrant the accuracy, integrity, or completeness of the content provided on the ONYC International Website or the products or services offered for sale on the ONYC International Website. Further, ONYC International makes no representation that content provided on the ONYC International Website is applicable to, or appropriate for use in, locations outside of the United States. ONYC International and its Associates specifically disclaim all warranties, whether expressed or implied, including but not limited to warranties of title, merchantability, or fitness for a particular purpose. No oral advice or written information given by ONYC International or its Associates shall create a warranty.

Under no circumstances shall ONYC International or its Associates be liable for any direct, indirect, incidental, special, or consequential damages that result from your use of or inability to use the ONYC International Website, including but not limited to reliance by you on any information obtained from the ONYC International Website that results in mistakes, omissions, interruptions, deletion or corruption of files, viruses, delays in operation or transmission, or any failure of performance. The foregoing Limitation of Liability shall apply in any action, whether in contract, tort, or any other claim, even if an authorized representative of ONYC International has been advised of or should have known of the possibility of such damages. The user hereby acknowledges that this paragraph shall apply to all content, merchandise, and services available through the ONYC International Website. The customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, ONYC International is not liable or responsible for any amount of damages above the aggregate dollar amount paid by the customer for the purchase of services under this agreement.

Indemnification

You agree to defend, indemnify, and hold ONYC International harmless from and against any and all claims, damages, costs, and expenses, including attorneys’ fees, arising from or related to your use of the Sites and/or your breach of any representation, warranty, or other provision of the Agreement.

Dispute Resolution

Mindful of the high cost of litigation, not only in dollars but also in time and energy, both you and ONYC International agree to the following dispute resolution procedure: In the event of any controversy, claim, action, or dispute arising out of or related to any transaction conducted on the Sites, or the breach, enforcement, interpretation, or validity of this Agreement or any part of it (“Dispute”), the party asserting the Dispute shall first try in good faith to settle such dispute by providing written notice to the other party describing the facts and circumstances (including any relevant documentation) of the Dispute and allowing the receiving party 30 days in which to respond to or settle the Dispute. Both you and ONYC International agree that this dispute resolution procedure is a condition precedent that must be satisfied prior to initiating any litigation or filing any claim against the other party.

Severability

If any provision of these Terms & Conditions is determined to be unlawful, void, or unenforceable, that provision shall be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms & Conditions. Such determination shall not affect the validity and enforceability of any remaining provisions.

Entire Agreement

These Terms & Conditions, together with any policies, notices, disclaimers, and operating rules posted by ONYC International on the Website or referenced by hyperlink, constitute the entire agreement between you and ONYC International regarding your use of the Website and purchase of products or services from ONYC International. Our failure to exercise or enforce any right or provision of these Terms & Conditions shall not constitute a waiver of such right or provision.

Governing Law

These Terms & Conditions and any separate agreements whereby ONYC International provides products or services to you shall be governed by and construed in accordance with the laws of the United States and, where applicable, the laws of the State of Maryland, without regard to conflict of law principles.

Changes to Terms & Conditions

You can review the most current version of these Terms & Conditions at any time on this page. ONYC International reserves the right, at our sole discretion, to update, change, or replace any part of these Terms & Conditions by posting updates and changes to the Website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Website after any changes are posted constitutes acceptance of those changes.

Termination of Use

ONYC International may, in its sole discretion, terminate your account or your use of the ONYC International website at any time. ONYC International reserves the right to change, suspend, or discontinue all or any aspects of the ONYC International Website at any time without prior notice.

Contact Information

Inquiry regarding further clarification about our Terms and Conditions or general questions should be forwarded to contact us.

IMPORTANT: THIS IS A BACK-ORDER ITEM, NOT AN IN-STOCK ITEM

▪Back-order items are not available for immediate shipment.
They will become available within the estimated timeframe listed on product page.

▪Please refer to the product’s Estimated Arrival Date located just above the “Add to Cart” button.

▪Please shop our in-stock items if you prefer not to wait!


ONYC Rewards

ONYC® CUSTOMER RAVE PHOTO GUIDELINES

To ensure uniformity and help us showcase your Customer Rave beautifully, we ask that all photos meet our Customer Rave guidelines before submission. Please follow the guidelines below:

▪ Photos should be large, clear, and high quality (1MB+ preferred).

▪ Please submit a minimum of two portrait-size photos.

▪ A forward-facing photo and a side-profile photo are required.

▪ Additional side and back views are strongly encouraged so the hair texture, length, volume, and overall look can be clearly seen.

▪ Please avoid selfies as your primary submission. If possible, ask a friend or family member to photograph you, especially for side and back views.

▪ Selfies may be included as additional photos.

▪ Please use a clean, simple, non-busy background so the hair remains the main focus of the image.

▪ Only clear, non-blurry photos will be accepted.

▪ We prefer solo photos. If submitting group content, each person shown must be wearing an ONYC® Hair product.

For examples of Customer Rave submissions, Click Here to view our featured customers.

If you have any questions about the Questionnaire or submitting your Customer Rave, please Contact Us and select PR & MEDIA.

 

Employment Disclaimer

I certify that my answers are true and complete to the best of my knowledge.

I hereby authorize and its designated agents and representatives to conduct a comprehensive review of my background causing a consumer report and/or an investigative consumer report to be generated for employment and/or volunteer purposes.

I understand that the scope of the consumer report/ investigative consumer report may include, but is not limited to the following areas: verification of social security number; credit reports, current and previous residences; employment history, education background, character references; drug testing, civil and criminal history records from any criminal justice agency in any or all federal, state, county jurisdictions; driving records, birth records, and any other public records.

If this application leads to employment, I understand that false or misleading information in my application or interview may result in my release.

take me home

ONYC Rewards

ONYC® CUSTOMER RAVE TERMS AND CONDITIONS

To ensure uniformity and help us showcase your Customer Rave beautifully, we ask that all photos meet our Customer Rave guidelines before submission. Please follow the guidelines below:

▪ Photos should be large, clear, and high quality (1MB+ preferred).

▪ Please submit a minimum of two portrait-size photos.

▪ A forward-facing photo and a side-profile photo are required.

▪ Additional side and back views are strongly encouraged so the hair texture, length, volume, and overall look can be clearly seen.

▪ Please avoid selfies as your primary submission. If possible, ask a friend or family member to photograph you, especially for side and back views.

▪ Selfies may be included as additional photos.

▪ Please use a clean, simple, non-busy background so the hair remains the main focus of the image.

▪ Only clear, non-blurry photos will be accepted.

▪ We prefer solo photos. If submitting group content, each person shown must be wearing an ONYC® Hair product.

For examples of Customer Rave submissions,

Click Here to view our featured customers.

If you have any questions about the Questionnaire or submitting your Customer Rave, please

Contact Us and select PR & MEDIA.

 

ONYC® Hair only accepts original photo(s) and/or video(s) submitted by the rightful owner. All submissions are reviewed at the sole discretion of the ONYC® Hair team, and no payment will be provided for publication.

ONYC® Hair may edit, crop, arrange, enhance, or remove any submitted photo(s) and/or video(s) at any time. At minimum, your first name and last initial will be published alongside your Customer Rave. Your city/town may also be displayed where applicable. Any accompanying comments may be edited for clarity, length, or formatting before publication without changing the meaning of your review.

Important: You retain copyright ownership of your photo(s) and/or video(s) and may republish them in any medium.

By submitting, you confirm that:

▪ You own full rights to the submitted content, and it contains no third-party material without permission.

▪ Your submission is not obscene, defamatory, unlawful, or in breach of any applicable laws or regulations.

▪ You grant ONYC® Hair a non-exclusive, royalty-free, worldwide license to use, reproduce, edit, publish, display, distribute, and promote your submitted content across ONYC® Hair websites, social media, YouTube, email, digital advertising, and other promotional or marketing materials.

▪ You authorize ONYC® Hair to publish your first name and last initial with your Customer Rave and, where applicable, your city/town.

Local Pickup

Order Online, Pick up at the Warehouse

Pickup from our warehouse in Rockville, MD – FREE

Important Note:

1. Your shipping addresses must be in Maryland to enable you to choose the “Local Pickup” option. If you do not have a Maryland address, you can easily use our address provided below as your shipping address. 

2. Please ONLY arrive for pickup when your order status says “Ready for Pickup” You can always find the status of your order by visiting your Order History. You will also receive an email from us once your order status changes to “Ready for Pickup”  

3. This is usually within 24 hrs of “confirmed payment” for the “In-stock” item. For the “Back-Order” or “Custom-Order” items, you will also receive an email when your order is back in stock and ready for a pickup.

4. If your order is via a credit card, we will require the original credit card used and photo ID to reconfirm your identity for security purposes. Please note to come with these 2 documents.

Local Pickup Days/ Time: 

Pickup Address: ONYC Hair Warehouse, 611 Lofstrand LN, Rockville, MD 20850

Pickup Days: Monday – Friday (excluding public holidays)

Pickup Time: 11 am – 4 pm EST

ONYC Hair Free Shipping

Reward Points

Get 2% back in rewards on every purchase. rack up your points and upgrade to gold, platinum, or diamond status!

HOW IT WORKS

Points are credited to your account once your order is sent out.

Rewards points accumulate
on your account as you shop
(you’ll be eligible for Gold,
Platinum or Diamond status)

The value of your Reward Points will be awarded for upgrades and discounts.

MORE WAYS TO GAIN

Write Review

Share Referral Link

Submit Photo

FIRST TIME TRYING ONYC® TIGHT KINKY 3C-4A?

 

Is this your first time trying Kinky Curly Hair? If so, please try our 3B-3C in manageable lengths instead!

DO NOT BUY THIS HAIR AND EXPECT TO TAME IT!  The Tight Kinky 3C-4A has a tighter curl with a coarse texture.

A lower luster with coarse texture equates to a higher tendency to look frizzier and bushier…

Looking frizzy is the very best characteristics of this hair.  It will not be Tight Kinky without the frizzy.

Take me to 3B-3C Products
ONYC Curly Length Guide
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